AI Data Services Project Manager Lead

hace 1 mes

Xico, México Tbo A tiempo completo

Company Overview
Tbo is a global organization dedicated to empowering clients to harness the full potential of AI and NLP technologies in their operations. We foster an inclusive culture and a diverse environment, making us stronger.

Job Description

We are seeking an experienced AIS Project Manager to enable the delivery of high-quality AI data services to our clients. The purpose of this role is to leverage applied experience and knowledge in project management to help develop AI models that engage and collaborate with customers. This involves consultative engagements that help our clients launch, improve, or maintain their ML models.

  • Collecting training data and/or testing data for language models for deployment in multilingual conversational AI, search relevance, or other implementations.
  • Data Annotation/Labeling to improve discovery/search results, model accuracy for sentiment analysis, sensitive content detection, and named entities.
  • Data validation and classification.
  • NLP Consulting.

Responsibilities

The successful candidate will be responsible for:

  • Monitoring and reporting on all aspects of project performance – quality, productivity, schedule, and budget.
  • Actively monitoring production, managing delivery schedules, and ensuring compliance with throughput and quality expectations for a portfolio of AI data services projects to one or more clients.
  • Proactively managing communications with customers about project status and risks, and responding promptly to customer inquiries and escalations.
  • Developing and maintaining appropriate documentation of project workflows, guidelines, and deliverables.
  • Coordinating with internal quality leads, project managers, linguists, and recruiters to ensure seamless project execution.
  • Working closely with the quality team to design and implement quality evaluation protocols.
  • Documenting quality issues and implementing remediation strategies to ensure all client deliverables meet or exceed criteria for quality, timelines, and budget.
  • Coordinating with the solution design team to validate and implement workflows for new service offerings for AI data.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in computer science, business, engineering, systems, finance, or a related field, or equivalent work experience.
  • 2+ years' experience in operational roles and/or project management, preferably in an AI services or delivery environment.
  • An action-oriented mindset that combines creative problem-solving with the resourcefulness needed to deliver results.
  • Strong analytical skills, with a focus on planning and continuous process improvement.
  • Effective communication skills, both verbal and written.

Salary and Benefits

We offer a competitive salary of $85,000 per year, commensurate with experience, plus benefits including health insurance, retirement plan, and paid time off.

Others

Tbo is an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow. We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements.

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