Engineering Software Support Specialist

hace 1 mes


Naucalpan de Juárez, México Ford Motor Company A tiempo completo

Job Summary

We are seeking a highly skilled Engineering Software Support Specialist to join our team at Ford Motor Company. As a key member of our support team, you will be responsible for providing top-notch support to our engineering software users.

Responsibilities

  • Diagnose and resolve complex technical issues related to our engineering software tools promptly and effectively.
  • Actively listen to users' concerns, questions, and feedback, and ensure that all interactions are handled professionally and courteously.
  • Document user interactions, inquiries, and resolutions accurately in our support ticketing system for future reference.
  • Collaborate with the development team to escalate and prioritize critical issues requiring further investigation and resolution.
  • Create and maintain knowledge base articles, tutorials, and troubleshooting guides to assist users in resolving common issues independently.
  • Participate in the testing and evaluation of new software releases, providing valuable feedback to enhance product functionality and usability.
  • Conduct periodic training sessions and webinars to educate users on best practices and advanced features of our engineering tools.
  • Stay current with the latest product enhancements, updates, and industry trends to deliver informed support and advice to users.
  • Monitor user access rights, permissions, and privileges to ensure adherence to security standards and company policies.
  • Regularly conduct access reviews and audits to identify and mitigate any potential security risks or unauthorized access.

Qualifications

  • Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred.
  • Experience in technical support or a similar customer-facing role, preferably in the engineering software industry.
  • Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools.
  • Proficiency in troubleshooting complex technical issues and providing clear explanations to non-technical users.
  • Excellent communication skills, both written and verbal, with the ability to communicate technical concepts effectively.
  • Strong problem-solving and analytical skills, with an aptitude for quickly grasping and resolving technical challenges.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Customer-focused mindset with a passion for delivering top-notch support and exceeding user expectations.
  • Familiarity with ticketing systems, CRM software, and remote support tools is advantageous.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.



  • Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    About the RoleWe are seeking a highly skilled Engineering Software Support Specialist to join our team at Ford Motor Company. This is a full-time position offering a competitive salary of $90,000 - $110,000 per year, depending on experience.


  • Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    Job OverviewWe are seeking an exceptional Engineering Software Support Specialist to join our team at Ford Motor Company. As a key member of our support team, you will be responsible for delivering top-notch technical support to our customers.ResponsibilitiesDiagnose and resolve complex technical issues related to our engineering software tools promptly and...


  • Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Ford Motor Company. As a key member of our support team, you will be responsible for providing top-notch technical support to our engineering software users.Estimated Salary: $80,000 - $110,000 per yearResponsibilitiesDiagnose and resolve complex technical issues...


  • Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    **Job Summary**At Sybex Support Services Llc, we are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will provide top-notch support for client Windows platforms, focusing on desktop/end user technologies, collaboration tools, and mobile technologies, including laptop/mobile devices, video conferencing, network/remote...


  • Naucalpan de Juárez, México Segula Technologies A tiempo completo

    Segula Technologies is seeking a highly motivated Software Engineering Specialist to join their dynamic team.The ideal candidate will have a strong background in computer science and a proven track record of developing innovative Python applications.Key responsibilities include:Designing and implementing cutting-edge Python solutionsCollaborating with...


  • Ciudad de México, Ciudad de México Siemens Industry Software, S.A. de C.V. A tiempo completo

    Siemens Industry Software, S.A. de C.V. is seeking a highly motivated and skilled professional to join our team as a Software Implementation Specialist. In this role, you will have the opportunity to work with our cutting-edge software solutions and contribute to the success of our customers.Key Responsibilities:Implement software solutions for customers...


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Transforming the Future with Data Science and SimulationAltair Engineering is seeking a highly skilled Technical Support Specialist to join our customer success team in a complex enterprise application environment.Your primary goal is to establish a reliable communication channel with our clients, prospects, and partners, helping them with technical...

  • Help Desk Specialist

    hace 7 días


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    About the RoleWe are seeking a highly skilled Help Desk Specialist to join our team at Sybex Support Services Llc. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our clients.Job SummaryThe ideal candidate will have excellent communication skills and a strong ability to troubleshoot complex technical issues....

  • Virtual Assistant

    hace 2 semanas


    Naucalpan de Juárez, México Virtualent A tiempo completo

    Virtual Assistant - Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Virtual Assistant - Support Specialist to join our remote team at Virtualent.Key Responsibilities:Manage and maintain schedules, appointments, and calendars.Organize and prioritize emails, correspondence, and other documents.Prepare and edit documents,...


  • Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    In the position as a Software Design Verification Specialist at Ford Motor Company, you will be part of our efforts in the development of sensors, ECUs, models, and software. The person in this software verification position is passionate about the validation and verification of new features.**Key Responsibilities:**Lead the design, planning, and execution...


  • Ciudad de México, Ciudad de México Proit,Inc A tiempo completo

    Job Summary:Proit,Inc is seeking a skilled Software Engineering Specialist to join our team. As a key member of our development team, you will be responsible for designing, developing, and testing software applications using Java.Key Responsibilities:- Develop and maintain high-quality Java-based software applications.- Collaborate with cross-functional...


  • Naucalpan de Juárez, México Ford De México A tiempo completo

    Job SummaryFord De México is seeking a highly skilled Vehicle Software PLM Implementation Specialist to lead the development and implementation of a global Feature-based Systems Engineering / Product Lifecycle Management tool. This role will involve working with cross-functional teams to manage engineering data, develop and deploy vehicle-specific ECU...


  • Ciudad de México, Ciudad de México Walter P Moore A tiempo completo

    OverviewAs a leading international company of consultants, architects, engineers, innovators, and creative problem solvers, Walter P Moore is dedicated to providing innovative solutions to complex structural and infrastructural challenges. Our team of experts delivers cost-effective and resource-efficient solutions that support and shape our...


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Transforming the Future with Data Science Altair Engineering is seeking a highly skilled Data Science Application Support Specialist to join our team in Mexico City .We are looking for a dedicated and results-driven individual to provide exceptional technical support to our clients, helping them to understand and effectively use our data science...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we're looking for a skilled Software Support Specialist to join our Kindle Ingestion and Expansion (KIX) team. As a key member of our team, you will be responsible for providing Tier 2&3 services production support and working with development teams for software product release...


  • Ecatepec de Morelos, México Proit Inc. A tiempo completo

    We are seeking a skilled Software Engineering Specialist to join our team at Proit Inc. in Toluca, Méx.The ideal candidate will have extensive experience with Python programming language and AWS services.Key responsibilities include designing and implementing scalable solutions, troubleshooting complex issues, and collaborating effectively with...


  • Naucalpan de Juárez, México Capital One A tiempo completo

    About the Role:We are seeking a seasoned Full Stack Software Engineer to join our team at Capital One. As a key member of our engineering community, you will collaborate with Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.Your Key Responsibilities:Develop and deliver robust...


  • Ciudad de México, Ciudad de México TechProjects A tiempo completo

    At TechProjects, we're committed to delivering top-notch IT services and solutions that exceed our clients' expectations. As a fast-growing IT Services and staffing company, we've established ourselves as a trusted partner for commercial and public sector customers alike.About UsWe pride ourselves on being the right size and having global operations, which...


  • Naucalpan de Juárez, México Ford De México A tiempo completo

    Ford De México is a leader in mobility innovation, and we're seeking an experienced Technical Software Specialist to join our team.About the Role:We're looking for a skilled Java developer with expertise in vehicle communication protocols and diagnostics. The successful candidate will work closely with our global teams to maintain and develop the Ford...

  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services...