Business Analyst

hace 3 días

Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo
Job Summary

We are seeking a highly skilled Credit & Collections Analyst to join our team at Hewlett Packard Enterprise. As a key member of our financial operations team, you will be responsible for analyzing and resolving complex credit and collections issues, providing expert guidance to internal partners, and driving business growth through effective risk management.

Key Responsibilities
  • Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.
  • Work on problems of diverse complexity and scope, acting as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process.
  • Exercise independent judgment within generally defined policies and practices to identify and select a solution, handling most unique situations.
  • Mentor and coach team members to effectively resolve aged issues and complete research on closed items to provide explanations for decision taking and internal partners and/or customers.
  • Ensure team is effectively communicating with internal and external partners, building solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.
  • Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results, leading escalation reviews and meetings with collectors – internal/external partners.
  • Act as Operational back-up of the manager, developing team motivation and cohesion by proposing and coordinating team activities.
Requirements
  • Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
  • 2+ years of work experience, preferably in collection, credit, banking, or a related field.
  • Strong written and verbal communication, negotiation, and conflict resolution skills.
  • Strong leadership, analytical and influence skills.
  • Solid problem-solving skills.
  • Developed prioritization skills.
  • Advanced understanding of collection processes, financial principles and channel partners.
  • Advanced understanding of HP's dispute management process.
  • Strong understanding of collection processes and financial concepts.
  • Strong understanding of customer's internal payment processes.
What We Offer

The base pay range for this role is $69,600 to $107,150 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).

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