Business Center Operations Manager
hace 1 semana
About the Role
We are seeking an experienced and skilled Business Center Operations Manager to join our team at Regus. As a Business Center Operations Manager, you will be responsible for the smooth running of our business center, ensuring that our customers receive exceptional service and that our operations are efficient and effective.
Key Responsibilities
- Manage the day-to-day operations of the business center, including customer service, sales support, and facility management.
- Lead and motivate a team of staff to deliver exceptional customer service and achieve sales targets.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and control expenses, ensuring that the business center operates within budget.
- Collaborate with other departments to ensure seamless delivery of services and products.
- Identify and implement opportunities for process improvements and cost savings.
Requirements
- 3+ years of experience in a customer-facing role, preferably in the hospitality or events industry.
- Proven track record of leading and motivating a team to achieve sales targets and deliver exceptional customer service.
- Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Experience with MS Office and other basic IT equipment.
- B1 or higher level of English communication skills.
What We Offer
- A competitive total compensation package.
- Work-life balance, with no standard nights or weekends.
- Generous paid time off plans, including sick and vacation time.
- Company holidays per calendar year.
- A quarterly bonus plan program.
- Training and development opportunities aligned with great career path opportunities.
- A professional workplace community, with business casual attire required.
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