Strategic Enterprise Architect Lead

hace 1 semana

Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

About Zendesk

Zendesk, S. De R.L. De Cv (Mexico) is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

We operate in more than 20 countries around the world.

About the Role

The Strategic Enterprise Architect Lead will be responsible for defining and improving critical capabilities across the GTM landscape while assessing and providing recommendations on maturation.

This role will arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.

The ideal candidate will visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis.

Key Responsibilities

  • Define and improve critical capabilities across the GTM landscape while assessing and providing recommendations on maturation.
  • Arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.
  • Visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis.
  • Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies.
  • Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
  • Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.

Requirements

  • 5+ years as a business architect or process architect.
  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experience.
  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.
  • Ability to work independently with minimal direction.

Salary Range

$85,000 - $115,000 per year.

Benefits

Zendesk offers a competitive salary and benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.

Note

Anyone hired into this position must be physically located in Mexico City (CDMX) or Mexico State (Estado de Mexico).

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