Strategic Enterprise Customer Success Lead
hace 1 mes
About the Role
We're seeking an experienced Strategic Enterprise Customer Success Lead to join our team at Menlo Ventures. This is a senior-level role that requires strong leadership and customer success skills.
Job Description
As a Strategic Enterprise Customer Success Lead, you will be responsible for driving the success of our clients by providing exceptional customer service, identifying new business opportunities, and building strong relationships with key stakeholders.
Key Responsibilities:
- Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
- Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
- Succeed in closing renewals and seeking out additional expansion opportunities within your book of business
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
- Work closely with Marketing to identify and convert successful customers into advocates
- Embody Signifyd values and serve as a role model for other team members
- Develop collateral and conduct periodic business reviews with client executive teams
- Act as a face of the company at trade shows and other key industry events, both virtually and in person
Requirements for Position:
- 5+ years of Customer Success Management and/or Account Management; technology background required
- Proven customer management experience with large and complex accounts
- Excellent communication and presentation skills
- Professional fluency in Portuguese, English and Spanish
- An analytical and metrics-driven work style
- The ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
- Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
- Driven, resourceful, detail-oriented, and highly organized
- A self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Background in e-commerce, fraud or payments industries is a plus
Salary Range: $120,000 - $150,000 per year, depending on experience and qualifications. Benefits include health insurance, 401(k) matching, and paid time off. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.
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