Strategic Enterprise Customer Success Lead

hace 1 mes


Xico, México Menlo Ventures A tiempo completo

About the Role

We're seeking an experienced Strategic Enterprise Customer Success Lead to join our team at Menlo Ventures. This is a senior-level role that requires strong leadership and customer success skills.

Job Description

As a Strategic Enterprise Customer Success Lead, you will be responsible for driving the success of our clients by providing exceptional customer service, identifying new business opportunities, and building strong relationships with key stakeholders.

Key Responsibilities:

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
  • Succeed in closing renewals and seeking out additional expansion opportunities within your book of business
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person

Requirements for Position:

  • 5+ years of Customer Success Management and/or Account Management; technology background required
  • Proven customer management experience with large and complex accounts
  • Excellent communication and presentation skills
  • Professional fluency in Portuguese, English and Spanish
  • An analytical and metrics-driven work style
  • The ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
  • Driven, resourceful, detail-oriented, and highly organized
  • A self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus

Salary Range: $120,000 - $150,000 per year, depending on experience and qualifications. Benefits include health insurance, 401(k) matching, and paid time off. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.



  • Xico, México Microsoft A tiempo completo

    Job OverviewWe are seeking an experienced Strategic Enterprise Project Lead to join our team at Microsoft. As a key member of our project delivery team, you will be responsible for driving the success of high-impact projects across the enterprise.


  • Xico, México Backbase Inc. A tiempo completo

    About UsAt Backbase Inc., delivering innovative solutions is key. Our mission focuses on creating exceptional digital experiences for customers.Your RoleWe're looking for a seasoned Strategic Enterprise Delivery Lead to drive the delivery and execution of complex consumer-facing projects. You'll collaborate closely with our Delivery Team to ensure seamless...


  • Xico, México Backbase Inc. A tiempo completo

    About the RoleWe are seeking an experienced Strategic Enterprise Customer Growth Manager to join our team at Backbase Inc. As a key member of our organization, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region.Your Key ResponsibilitiesDrive adoption of the Backbase Platform and...


  • Xico, México Menlo Ventures Management, L.P A tiempo completo

    Unlock Your Potential as an Enterprise Customer Success LeaderWe are seeking a highly skilled and results-driven Enterprise Customer Success Leader to join our team at Menlo Ventures Management, L.P. As a key member of our customer success organization, you will be responsible for driving the success and net retention of our clients.About the Role:Oversee...


  • Xico, México Backbase Inc. A tiempo completo

    About the Role:We are seeking a Senior Enterprise Customer Success Strategist to join our team at Backbase Inc. This role offers a unique opportunity to make a significant impact on our customer success and grow our capability in your region.Job Summary:The Senior Enterprise Customer Success Strategist will be responsible for driving adoption of our Platform...


  • Xico, México Paypal A tiempo completo

    About PayPalWe believe that everyone has the right to participate fully in the enterprise economy. Our mission is to democratize financial services, ensuring everyone has access to affordable, convenient, and secure products and services to control their financial lives.As a purpose-driven company, our core values are Inclusion, Innovation, Collaboration,...


  • Xico, México Sap A tiempo completo

    Job OverviewSAP is a leading provider of enterprise software solutions, and we are seeking an experienced Customer Success Leader to drive regional growth. This role will lead a team of Customer Success Partners in the LAC region, responsible for delivering exceptional customer experiences and driving business outcomes.


  • Xico, México Qualtrics A tiempo completo

    Unlock Customer Potential with QualtricsWe're seeking a seasoned leader to join our XM Success Team as an XM Success Manager, Enterprise Growth. Based in Mexico, you'll play a pivotal role in driving customer success and expansion across our Enterprise and Corporate clients.


  • Xico, México Hach A tiempo completo

    At Hach, we value diverse perspectives and welcome individuals who share our commitment to excellence. This role is designed for professionals who excel in identifying revenue-generating opportunities and delivering exceptional results.We are looking for a Strategic Enterprise Growth Manager to join our team. As a key member of our organization, you will be...


  • Xico, México Microsoft A tiempo completo

    Unlock the full potential of Microsoft cloud solutions as a key account delivery lead. Empower strategic enterprise customers to achieve their business objectives through accelerated value realization.About the RoleLead the execution of program planning and customer-facing reviews, prioritizing engagements and managing stakeholder expectations to deliver...


  • Xico, México Zendesk, Inc. A tiempo completo

    About the RoleWe are seeking a highly experienced and strategic Enterprise Campaign Content & Creative Lead to shape the creative direction and execution of high-impact assets that power our enterprise marketing efforts.Key Responsibilities:Set the Strategic Vision for global executive engagements, working with sales and marketing leadership to align...


  • Xico, México Paypal A tiempo completo

    About UsAt PayPal, we're revolutionizing commerce and making a significant impact on the global economy. With over 25 years of experience, we've created innovative solutions that simplify moving money, selling, and shopping for millions of people worldwide.We operate a vast network connecting hundreds of millions of merchants and consumers, facilitating...


  • Xico, México Red Hat Software A tiempo completo

    We are seeking a skilled Enterprise OpenShift Solutions Architect to join our team at Red Hat Software in Mexico City. This is an excellent opportunity for a seasoned professional to leverage their expertise in cloud solutions and lead the implementation of cutting-edge technologies.About the RoleThis position involves working closely with enterprise...


  • Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

    About ZendeskZendesk, S. De R.L. De Cv (Mexico) is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.We operate in more than 20...


  • Xico, México Zendesk A tiempo completo

    We are accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in...


  • Xico, México Crossover A tiempo completo

    Maximize Customer Success with Trilogy ProductsAs a Technical Customer Success Manager at Crossover, you will be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to drive customer success. This role requires at least 3 years of experience in a customer success or product management role within the...


  • Xico, México Amazon A tiempo completo

    Job Description:Role Overview:We are seeking an experienced Enterprise Cloud Transformation Lead to join our team at Amazon. This role will be responsible for leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes.About the Team:Our team invests in...


  • Xico, México Citi A tiempo completo

    At Citi, we are seeking a highly skilled Strategic Technology Executive Lead to join our team. This role is responsible for defining and executing the overall strategy for the Customer 360 in alignment with business goals.We estimate the salary for this position to be between $180,000 and $250,000 per year, depending on experience and qualifications.Job...


  • Xico, México Dynatrace Software Gmbh A tiempo completo

    About the RoleWe are seeking an experienced Strategic Enterprise Expansion Business Development Professional to drive sales growth through targeted acquisition and expansion efforts across various industry segments. This role requires a "land and expand" approach amongst enterprise-grade organizations.Key ResponsibilitiesOversight of 7-10 existing customer...


  • Xico, México Servicenow A tiempo completo

    Unlocking Business Potential as a Principal StrategistWe are seeking an exceptional Principal Strategist to join our Inspire Value team, driving digital transformation and delivering unparalleled customer experiences. As a key member of our Global Sales Strategic Accounts team, you will be instrumental in revolutionizing the enterprise software customer...