IT Specialist

hace 18 horas


Saltillo, Coahuila de Zaragoza, México Contactpoint 360 A tiempo completo
{"title": "IT Specialist", "description": "

At ContactPoint 360, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

We are seeking an IT Specialist to join our team in Monterrey, Mexico. As a key member of our IT department, you will be responsible for providing technical support to our employees, installing and configuring hardware and software, and maintaining our network and system infrastructure.

Key Responsibilities:

  • Set up equipment for users, including desktops, laptops, and desk phones, and troubleshoot issues related to them.
  • Perform installation and configuration of desktops and laptops, and maintain their backups as per company policies.
  • Participate in workstation moves, desk additions, and changes, to maintain network and system access for employees.
  • Maintain documentation related to all IT assets and inventory, and update them frequently in accordance with configuration and quantity changes.
  • Troubleshoot equipment on the floor, including TVs, barcode scanner guns, label printers, tablets, etc., and maintain their documentation.
  • Work on projects related to IT hardware reconciliation, PC decommissioning, account and junk data clean-up, Windows OS, and hardware upgrade, etc.
  • Monitor the ticketing system and provide level-1 technical support to end-users, including password resets, software installation, PC hardware problems, printer malfunctions, and other IT issues.

Requirements:

  • Desktop support background is desirable.
  • Knowledge in technically supporting Windows PC systems.
  • Excellent oral and written communication skills in English and Spanish.
  • Ability to work well in a team environment and servicing IT users.
  • Possess self-motivation, strong organizational skills, ability to multi-task in a fast-paced and dynamic environment.
  • Good documentation skills and keenness to maintain and update knowledge base.
  • Basic networking knowledge related to IP addressing, ethernet, cabling, and remote desktop tools.
  • Basic knowledge regarding domain joined systems and IT security practices.

What We Offer:

  • Great salary up to $20,000 MXN.
  • Law Benefits.
  • Major Medical Expenses.
  • Life Insurance.
  • Pantry Vouchers 5%.

Location:

Monterrey, Mexico.

Job Type: Full-time, Permanent.

Salary: $18,000 - $20,000 MXN per month.

Work Schedule:

Rotating shift, 8-hour shift, Mixed shift.

Benefits:

Major Medical Expenses, Life Insurance, Pantry Vouchers.

Work Environment:

On-site work.

"}
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