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IT Infrastructure Specialist

hace 2 meses

Piedras Negras, Coahuila de Zaragoza, México Knorr-Bremse A tiempo completo
{"**Job Summary**": "We are seeking a highly skilled IT Infrastructure Specialist to join our team at Knorr-Bremse. In this role, you will be responsible for providing technical support to users for complex business-related technical problems, developing and implementing long-range technical solutions, and assisting in establishing best practices for managing consumer-oriented devices.", "**Key Responsibilities**": "

- Provide technical support to users for complex business-related technical problems.
- Develop and implement long-range technical solutions for the best-of-breed computing infrastructure to support the business units.
- Assist in establishing best practices for managing the growing volume and variety of consumer-oriented devices, e.g. iPhone, iPad, and Android.
- Point of escalation for critical issues for telecommunications infrastructure and its associated software, including PBX and Unified Communication phone systems, interactive voice response, and video conferencing systems.
- Contribute to technician knowledgebase as needed.
- Reinforce SLAs to manage end-user expectations.
- Recommend software and/or hardware based on systems analysis, evaluation of products and/or vendors.
- Consults with and assists computing personnel, vendors, and manufacturer's representatives in resolving procedural, operational, and technical problems.
- Develop Permanent corrective action centered around root cause analysis.
", "**Requirements**": "

- Advanced knowledge of computer hardware, including desktops, laptops, Tablets, Smart Phones, PC components, and peripherals.
- Advanced knowledge of current network hardware, protocols, and standards.
- Intermediate technical knowledge of PBX or Unified Communication phone equipment, and call management systems.
- Ability to gain knowledge of an organization's core business processes and operations, along with the strategic use of technology to grow the business.
- Knowledge of information security audit and assessment methodologies, policies, standards, procedures and best practices.
- A minimum of 5-7 years of experience in various Information Technology roles in consistently more responsible positions.
- Exceptional front-end technical client hardware and software experience.
- Experience working in a team-oriented, collaborative environment.
", "**What We Offer**": "

- Work-life balance that includes paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Life insurance
- Insurance of major medical expenses
- Christmas Bonus
- Saving Fund
- Pantry Vouchers
- Permits paid for: Marriage or Death of a direct relative
- Financial support for prescription glasses
- Cafeteria Subsidy
"}