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Virtual Receptionist

hace 2 meses

Ciudad de México, Ciudad de México IWG plc A tiempo completo

About IWG plc

IWG plc has been a pioneer in the flexible workspace revolution for over 30 years. We have made it possible for organizations and individuals to take a new approach to the traditional working day. With over 3,400 locations across more than 110 countries, we enable millions of people every day to have a great day at work.

Our Customers

We serve start-ups, small and medium-sized enterprises, and large multinationals. Each has unique business goals, people, and aspirations. They want workspaces and communities that match their needs. We provide them with choice through our portfolio of brands, covering serviced offices, commercial real estate brokerage, and managed office solutions.

Job Purpose

The Virtual Receptionist Agent is a virtual support service for our IWG clients. They could have physical office space or contracted service at one of our IWG locations. Many businesses don't need a dedicated front desk resource. However, when the phone rings into their business, they need an articulate, professional, and warm personality to route their calls. We are a remote extension to their business, providing a cost-effective way for them to manage their overhead.

Key Responsibilities

  • Handle inbound calls and other methods of communication.
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity, and deal volume).
  • Accurately record notes clearly in all relevant systems.
  • Perform other duties as assigned.

Required Skills, Experience & Qualifications

  • [Required Language] - Native Speaker.
  • English - Fluent.
  • Ability to type 40 words per minute.
  • Strong written and verbal communication skills.
  • Professional phone demeanor.
  • Deliver a consistent and professional level of service always.
  • High attention to detail.
  • Self-starter, independent thinker, with ability to work autonomously once trained.
  • Professional communication skills.