Employee Experience Coordinator
hace 3 semanas
**Welcome to Warner Bros. Discovery**
**Your New Role**
This role is based in Mexico City and will be a key player, regularly interacting with employees to support and address their P&C Services-related requests. Supports and executes standardized processes that are repeatable in nature including the employee on and off-boarding, benefits, mobility, operations, and compliance in Mexico.
**Your Key Responsibilities**
- Responds to employee inquiries timely
- Performs HR transactions in Workday
- Assists with reorganizations including position management.
- Prepares payroll information
- Onboards/Offboards employees
- Executes repeatable processes
- Oversees benefits, and responds to benefits issues
- Tracks probation periods
- Assists with reporting and audit
- Provides employment verification
- Proactively identify potential issues and escalate unresolved matters to Tier 2 or relevant teams and leads.
**What We're Looking For**
- At least 3-5 years of experience in the general field of Human Resources or People and culture services and administration in a dynamic, fast-moving environment.
- Local speaker with a fully professional level of English (and at least one more language from the region, e.g., Portuguese (preferred but not required)).
- Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in Mexico (and Latin America a plus).
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) - Workday, ServiceNow knowledge preferred.
- Advance skills in Microsoft Office, (and O365, SharePoint).
- Ability to manage, influence, partner, negotiate, and effectively communicate through verbal and written methods.
- Adaptive and flexible to new ideas and change.
- Ability to effectively manage sensitive and confidential issues and difficult customers.
- Passionate about customer experience.
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