Senior Data Insights Specialist

hace 20 horas

Xico, México Zendesk, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Data Insights Specialist to join our Pricing and Packaging Team at Zendesk, Inc. in Mexico City.

Job Description

As a Senior Data Insights Specialist, you will play a key role in shaping our monetization strategy by analyzing pricing data, customer segments, and user behaviors. Your primary responsibility will be to drive analytic efforts to set pricing for new products and feature sets, new service offerings, product/service bundling programs, promotions, pricing policies, price realization analytics, and deal/discount approval decisions support.

You will work closely with key stakeholders, including the Senior Director of Pricing and Packaging, to design pricing experiments, evaluate test results, and identify successful approaches that inform our overall strategy. Additionally, you will collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.

Your expertise will also be essential in monitoring and analyzing competitors' pricing structures, packaging, and positioning within the market. You will prepare regular reports and dashboards that provide visibility into key pricing metrics, trends, and performance indicators. Finally, you will present findings and recommendations to stakeholders at various levels and departments across the organization.

Key Responsibilities:
  • Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our monetization strategies better align customer value to Zendesk products.
  • Analyze the impact of new product and services offerings by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to leadership.
  • Build business insights, reports, and dashboards that will lead to better business decisions, monetization prioritization, and higher team productivity in a way that promotes a data-driven mindset for the Sales Acceleration organization.
  • Understand the business objectives of key stakeholders, gather clear requirements, develop SQL queries, perform analyses, and develop insights to understand product usage and engagement trends.
  • Partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company.
Requirements:
  • BS/BA or equivalent in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, statistics).
  • 1-2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related fields.
  • Experience with SaaS subscription billing model.
  • Strong knowledge of SQL (experience with Google BigQuery or Snowflake a plus).
  • Exceptional structured problem-solving, visualization, and presentation skills.
  • Experience translating data to technical and non-technical audiences.
  • Able to synthesize large data sets and apply analytic frameworks for insights to support business decisions.
  • Boundless intellectual curiosity – you are self-motivated and unafraid to ask questions in order to learn and grow.
  • PREFERRED: Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles.
  • PREFERRED: Experience with pricing and packaging research methodologies (e.g., Gabor-Granger, Van Westendorp, Conjoint, Max-Diff, relative preference).
Salary

The estimated salary for this position is $85,000 - $110,000 per year, depending on your qualifications and experience.

  • Senior Data Insights Specialist

    hace 21 horas

    Xico, México Encora A tiempo completo

    We're seeking a highly skilled Senior Data Insights Specialist to join our team at Encora. This role requires strong data transformation, correlation, and visualization skills to reveal patterns and trends across multiple data sources.About the Role:This is an independent position that demands deep technical expertise, hands-on troubleshooting, and...

  • Data Insights Specialist

    hace 2 semanas

    Xico, México Urbanhub A tiempo completo

    About the RoleAt Urbanhub, we are seeking an experienced Data Insights Specialist to join our team. This role is responsible for analyzing complex data sets, creating interactive dashboards, and developing key performance indicators (KPIs) that drive business decisions.

  • Data Insights Specialist

    hace 21 horas

    Xico, México Zendesk A tiempo completo

    At Zendesk, we're on a mission to revolutionize the customer service experience. As a leader in the industry, we're committed to empowering businesses to deliver exceptional customer experiences.We're seeking an experienced Data Insights Specialist to join our Strategic Finance and Analytics team. This role will play a pivotal part in shaping our...

  • Healthcare Data Insights Specialist

    hace 3 semanas

    Xico, México Wtw A tiempo completo

    **Overview**: Wtw seeks a skilled Healthcare Data Insights Specialist to join its team. This role is designed for individuals looking to build a strong foundation in data management and analysis.**Job Summary**: The selected candidate will be responsible for gathering and inputting data, assisting with preliminary study, and preparing basic reports under the...

  • Data Insights Specialist

    hace 2 semanas

    Xico, México Zurich Insurance A tiempo completo

    Are you a data enthusiast looking for a challenging role at Zurich Insurance? We are seeking a talented Data Insights Specialist to join our IT Operations team.The ideal candidate will have exceptional analytical and conceptual thinking skills, proficiency with SQL, and experience creating detailed reports and giving presentations. They will be responsible...

  • Data Insights Specialist

    hace 4 semanas

    Xico, México Iqvia A tiempo completo

    Iqvia is seeking a highly skilled Data Insights Specialist to join our team. This role involves working closely with clients in the life sciences industry to provide high-quality data analysis and insights that drive informed business decisions.Key Responsibilities:- Conduct detailed data analysis and interpretation to identify trends, patterns, and...

  • Data Insights Specialist

    hace 4 días

    Xico, México Didi Global A tiempo completo

    Unlock Business Potential with Data-Driven InsightsWe are seeking a talented Data Insights Specialist to join our Paid Marketing team at Didi Global. As a key member of our analytics crew, you will dive into the world of marketing data to extract actionable insights and drive strategic decisions.The ideal candidate will have a strong analytical mindset, with...

  • Senior Data Integration Specialist

    hace 4 semanas

    Xico, México Encora A tiempo completo

    About the Role:We are seeking a skilled Senior Data Integration Specialist to join our team at Encora, where you will be responsible for designing and developing data pipelines that ingest, process, and transform customer data from various sources into Dynamics 365 Customer Insights.Key Responsibilities:Design and develop scalable data integration solutions...

  • Data Insights Specialist

    hace 4 semanas

    Xico, México Hsbc A tiempo completo

    At Hsbc, we are committed to creating an inclusive environment where all employees can thrive. We strive to build a culture that values diversity and encourages our employees to bring their whole selves to work.We are seeking a highly skilled Data Insights Specialist to join our WPB Risk team. This role will play a crucial part in supporting business needs...

  • Data Insights Specialist

    hace 4 semanas

    Xico, México Nielsen A tiempo completo

    About the RoleWe are seeking a Data Insights Specialist to join our team at Nielsen, where you will play a key role in delivering high-quality data-driven solutions to support client decision-making.ResponsibilitiesIntegrate and analyze data from multiple sources, including flat files, spreadsheets, and relational databases.Utilize data blending tools to...

  • Senior Data Analyst

    hace 4 semanas

    Xico, México Capgemini A tiempo completo

    About the RoleWe are seeking a Senior Data Analyst to join our high-profile team, where you will leverage your expertise in data science and strategic thinking to drive business outcomes.This is a senior-level position that requires a strong understanding of data analysis, visualization, and insights. You will work closely with our team to design and develop...

  • Data Insights Leader

    hace 20 horas

    Xico, México Novartis A tiempo completo

    Job SummaryWe are seeking a highly skilled Data Insights Leader to join our team at Novartis. As a key member of our organization, you will be responsible for driving business growth through data-driven insights and strategic planning.About the RoleThe successful candidate will have a strong background in business intelligence, data science, or a related...

  • Data Insights Specialist

    hace 4 semanas

    Xico, México Aiwifi A tiempo completo

    At Aiwifi, we are seeking a skilled Data Insights Specialist to join our team. As a key member of our data analytics group, you will be responsible for conducting comprehensive lifecycle analysis, developing analysis and reporting capabilities, and monitoring performance to identify areas for improvement.**Job Responsibilities:**We are looking for a...

  • Data-Driven Insights Specialist

    hace 20 horas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    About the Role:We are seeking a highly skilled and motivated Analytics and Insights Professional (AIP) to help scale our growing advertising business.As an AIP, you will work with sales, product, retail, and other Amazon business partners to analyze and improve advertisers' performance on Amazon, in support of their marketing initiatives.You will use...

  • Data Insights Specialist

    hace 4 semanas

    Xico, México The Bridge México A tiempo completo

    About UsThe Bridge México is a global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, a brand of Gi Group Holding. Our purpose is to build bridges, change careers and transform people's future.Job OverviewWe are looking for a highly skilled Data...

  • Senior Data Integration Specialist

    hace 4 semanas

    Xico, México Ntt Data A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Data Integration Specialist to join our team in Mexico (MX).About the Role:The successful candidate will be responsible for designing and building scalable data integration solutions using IBM InfoSphere DataStage or similar ETL tools.Key Responsibilities:Design, build, and maintain data integration...

  • Data Insights Specialist

    hace 21 horas

    Xico, México Informa Markets México A tiempo completo

    Informa Markets México is a leading international events company, digital services, and academic experience.We are looking for a skilled Data Insights Specialist to join our team in Mexico.The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.About the role:This is an exciting opportunity to work with stakeholders...

  • Data Insights Specialist

    hace 21 horas

    Xico, México Allianz Partners A tiempo completo

    About the Role:We are seeking a skilled Data Insights Specialist to join our team at Allianz Partners. This is an exciting opportunity to work with a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.Key Responsibilities:The successful candidate will...

  • Enterprise Data Insights Strategist

    hace 21 horas

    Xico, México Zendesk A tiempo completo

    Unlock Business Potential as an Enterprise Data Insights StrategistEarn a competitive salary of $120,000 - $180,000 per year in Mexico City.We seek a highly skilled Senior Analyst to join our Enterprise Data and Analytics team. As an Enterprise Data Insights Strategist, you will be responsible for driving business decisions with data-driven...

  • Senior Data Governance Specialist

    hace 20 horas

    Xico, México Hsbc A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Data Governance Specialist to lead our data privacy control monitoring plan in the Americas region.