Data Insights Specialist
hace 21 horas
About the Role:
We are seeking a skilled Data Insights Specialist to join our team at Allianz Partners. This is an exciting opportunity to work with a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.
Key Responsibilities:
The successful candidate will be responsible for supporting local efficiency of the center by ensuring the programming of Scheduling and monitoring real-time staffing levels by interval. They will also oversee the skill performance on real-time, monitoring potential abuses, making intraday decisions that deliver consistent service levels, and providing intraday Highlights/Performance Notifications to operations and to client main POC.
Requirements:
- Intermediate Excel knowledge
- Intermediate statistical knowledge
- Computer skills
- Willingness to help
- Intermediate English written and spoken
- 6 months call center experience and/or in similar position
Soft Skills:
- Adaptability
- Customer orientation
- Teamwork
- Communication
- Initiative customer
- Learning abilities
- Energy
- Analytical thinking
- Productivity
- Stress tolerance
- Emotional intelligence
- Interpersonal skills
Benefits:
As a Data Insights Specialist at Allianz Partners, you will enjoy a range of benefits, including opportunities for personal and professional development, a global environment where international mobility and career progression are encouraged, and caring for your health and wellbeing as a key priority for us.
About Us:
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
Location:
This role is based in Mexico City, MX, and we offer hybrid working options. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Salary:
The estimated salary for this role is around $45,000 - $60,000 per annum, depending on experience and qualifications.
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