Customer Service Representative

hace 3 semanas


Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Motorola Solutions. This role is crucial in providing exceptional support to our valued customers in the repossession forwarding space.

Key Responsibilities
  • Handle inbound calls from clients, addressing a wide range of complex customer issues, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests.
  • Utilize problem-solving skills to find effective solutions, ensuring a positive customer experience.
  • Maintain accurate customer records, documentation of interactions, and updates in the customer support system.
  • Collaborate with cross-functional teams to resolve complex customer issues and provide comprehensive solutions.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Fluent English language skills (spoken and written).
  • 1+ year of customer experience with computer proficiency.
  • An excellent service attitude, focusing on providing exceptional customer experiences.
  • Effective communication skills, both verbal and written.
  • A strong team player who works well in a collaborative environment.
Estimated Salary Range

$45,000 - $65,000 per annum, depending on location and experience.

About Us

Motorola Solutions is an Equal Opportunity Employer. We offer a supportive and inclusive work environment, along with opportunities for training and development.



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