Customer Service Representative

hace 16 horas


Ciudad de México, Ciudad de México Eaton A tiempo completo
About Eaton

Eaton's Corporate Sector division is a leading provider of innovative solutions for the industrial and commercial sectors.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Queretaro City. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers and distributors from the USA and Canada.

Responsibilities
  • Order Management: Fulfill order-related activities for distributors, ensuring timely and accurate delivery of products.
  • Process Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and operational efficiency.
  • Communication: Maintain daily usage of the Customer 360 tool, manage change notices, and facilitate effective information flow to meet customer needs.
  • Conflict Resolution: Utilize analytical and critical thinking skills to constructively manage conflicts and discrepancies.
Requirements
  • Education: Bachelor's degree in engineering or a related field is required.
  • Experience: Minimum 3-5 years of customer interaction experience.
  • Technical Skills: Proficiency in CRM software, bilingual abilities in English, and knowledge of SAP and/or Sales Force are desirable.
  • Soft Skills: Strong drive for results, decision-making, problem-solving, and business acumen.
Compensation and Benefits

The estimated annual salary for this position is approximately $50,000 - $65,000, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.



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