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Java L2 Support Specialist

hace 2 meses


Xico, México Bounteous A tiempo completo
Job Title: Java L2 Support Specialist

Bounteous x Accolite is a leading digital engineering and technology services company that helps ambitious brands succeed in a rapidly changing world. We're seeking a skilled Java L2 Support Specialist to join our team.

Key Responsibilities:
  • Take ownership of customer-reported issues and work to resolve them in a timely manner.
  • Collaborate with Level 1 resources and stakeholders to understand issues and identify solutions.
  • Communicate effectively with stakeholders and provide clear guidance on issue resolution.
  • Monitor system components and identify areas for improvement.
  • Develop and maintain detailed bug reports and runbooks.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 1-3+ years of experience in software development and production management.
  • Strong knowledge of Unix/Linux environments and Java programming language.
  • Experience with SQL and scripting languages such as Shell, Perl, JavaScript, or Python.
  • Proven problem-solving skills and ability to work in a fast-paced environment.
Preferred Qualifications:
  • Experience with Cluster Computing and Big Data solutions.
  • Knowledge of Kafka, MongoDB, and Microservices-based architecture.
  • Experience working with public cloud platforms.

Bounteous x Accolite is an equal opportunity employer and celebrates diversity in the workplace. We offer a range of benefits and opportunities for professional growth and development. If you're passionate about technology and customer support, we encourage you to apply.