ServiceNow Developer

hace 4 horas

Ciudad de México, Ciudad de México Ust Global A tiempo completo

Job Title: ServiceNow Developer

About the Role:

We are seeking a skilled ServiceNow Developer to join our team at UST Global. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions using ServiceNow out-of-the-box capabilities, minimizing custom code where possible.

Key Responsibilities:

  • Collaborate with stakeholders to understand high-level business requirements and translate them into functional ServiceNow solutions.
  • Design, develop, and implement solutions using ServiceNow out-of-the-box capabilities, minimizing custom code where possible.
  • Provide process-driven solutions to improve efficiency and meet organizational objectives.
  • Work on ServiceNow Core, ITSM (Incident, Problem, Change), ITOM (CMDB, Discovery), and HAM (Hardware Asset Management) modules.
  • Develop and customize Service Portals and Catalogs (Service Catalog, Record Producers, Order Guides).
  • Write and maintain JavaScript code for customizations including business rules, client scripts, UI actions, and script includes.
  • Manage the end-to-end implementation and development lifecycle within the ServiceNow platform.
  • Troubleshoot and resolve issues related to workflows, integrations, and performance.
  • Ensure system stability and scalability by implementing best practices in ServiceNow development.
  • Collaborate with cross-functional teams for continuous improvement of ServiceNow processes.
  • Participate in ServiceNow upgrades and patching to ensure smooth functioning of all environments.
  • Maintain documentation for all processes, configurations, and customizations.
  • Stay updated on the latest ServiceNow releases and features.

Requirements:

  • 5+ years of hands-on experience working with ServiceNow, including design, development, and administration.
  • Proven experience in providing process-driven solutions on the ServiceNow platform.
  • Strong understanding of Core ServiceNow modules, including ITSM, ITOM, and HAM.
  • Experience working with Service Portal and Catalogs.
  • Proficient in JavaScript for developing scripts and customizing workflows within ServiceNow.
  • Must be a self-starter capable of managing tasks independently and taking ownership of projects.
  • Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders.
  • ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory.
  • Preferred Skills:
    • Experience with ServiceNow integrations (REST, SOAP) and data imports.
    • Familiarity with Flow Designer, Orchestration, and Automated Test Framework (ATF).
    • Experience with DevOps and CI/CD pipeline integration in ServiceNow

What We Offer:

At UST Global, we offer a comprehensive benefits package, including 14 days of vacation, 10 paid holidays, a Christmas bonus, monthly food vouchers, a saving fund, and health insurance. Certain employees may be eligible for additional company benefits, including dental, disability, and life insurance plans, four days of personal time off per year, up to three days of paid medical leave per year, and up to three days of paid bereavement leave per year.

Our Culture:

We proudly embrace the values that have shaped UST Global since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human-centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment:

At UST Global, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this.

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