Electronics Field Specialist

hace 4 semanas


Xico, México Thermo Fisher Scientific A tiempo completo

Role Overview
Accurately document field service activities, including installation reports and service work reports, and submit them in a timely manner through the required system. Contribute to the company's knowledge base to enable continuous improvement of work efficiency and effectiveness.

Key Responsibilities
- Perform basic troubleshooting, installation, maintenance, and repair on designated equipment, including completing preventative maintenance and field modifications/upgrades.
- Maintain service tools and calibration kits, ensuring they are in good working condition.
- Establish and maintain daily communication with customers to ensure resolution and proper follow-up, utilizing the escalation process to resolve customer service delivery issues.
- Identify and participate in service sales opportunities, such as new contracts, contract renewals, and product qualifications.
- Collaborate with the local team to provide efficient service delivery to all accounts within the assigned area.

Requirements
- Bachelor's degree in Engineering, specializing in Electronics, Electrical and Computer Engineering, or Instrumentation.
- Up to 5 years of service support experience on electronic equipment and production lines.
- Excellent communication skills, with hands-on experience on electronic equipment and computer systems, and basic mechanical knowledge.
- Proficiency in English, with a minimum of 80% proficiency.

About Thermo Fisher Scientific
At Thermo Fisher Scientific, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and empowered to contribute. We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



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