Customer Experience Manager
hace 6 días
We are a dynamic team at Paradise Weddings, dedicated to delivering exceptional experiences for our couples and their guests. As a Customer Service/Guest Experience Manager, you will play a pivotal role in ensuring seamless communication and fostering positive client relationships.
Job OverviewYou will be responsible for managing the customer service team, resolving escalated issues, and collaborating with various teams to enhance our overall service delivery.
- Lead and manage a team of customer service agents, providing guidance, support, and training to ensure high levels of service excellence.
- Foster a positive and collaborative team culture, promoting open communication and knowledge sharing.
- Investigate and resolve escalated issues related to destination weddings, ensuring swift and satisfactory resolutions.
Key Responsibilities:
- Establish and maintain strong relationships with clients and vendors to ensure seamless communication.
- Serve as the primary point of contact for escalated matters, demonstrating empathy and professionalism in all interactions.
Requirements:
- Proven experience in customer service, preferably in the travel or wedding industry.
- Strong leadership skills with experience in managing and developing teams.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive base salary.
- The ability to earn bonuses and perks on top.
- Freebie nights issued by hotels and/or tour operators.
- Opportunities for career growth.
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