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Senior Operations Manager
hace 2 meses
About the Role:
MX006 Mercer Human Resource Consulting S.A. de Cv is seeking a highly skilled and experienced Senior Operations Manager to join our team in Mexico City. As a key member of our Global Operations and Technology team, you will be responsible for managing a regional team of Lead Administrative Assistants and administrative assistants.
Key Responsibilities:
- Manage a team of Lead Administrative Assistants and administrative assistants to ensure seamless day-to-day operations.
- Coach and develop Assistant Managers and Managers to effectively manage their own teams.
- Oversee development and performance management of the administrative assistant team, including assistance with setting individual annual performance goals and training selection, responsibility for mid- and end-year reviews, coaching to help team achieve goals, develop skills or improve performance, and managing performance issues.
- Work closely with the region leader, local office leadership, and HR to address management or team-related issues.
- Lead complex initiatives on behalf of the regional and/or global team.
- Be a change ambassador and work with teams to adapt to changes by ensuring they have the right information, training, and support, with the end goal of implementing new firm initiatives or function process changes.
Requirements:
- A minimum of 10 years of total experience, with at least 5 years' experience working in a management position.
- Must be bilingual (Spanish/English), with fluency in written and verbal English.
- Advanced experience with Microsoft Office suite, including Word, Outlook, Excel, and PowerPoint.
- Proficient with data analysis and reporting.
- Bachelor's degree/diploma in any field or equivalent experience.
- Extensive knowledge of strategic planning, headcount management, budget management, process standardization, project management, group facilitation, and management of large groups of people.
- Must have legal authorization to work in Mexico on a permanent basis without the need for sponsorship now or in the future.
Preferred Qualifications:
- Experience in management consultancy or similar professional services industry.
- Creative, methodical, organized with excellent attention to detail, flexible attitude; embraces change, hard-working, and results-driven.
