Global Operations Specialist R&O Lam
hace 7 días
Job Description
We are seeking an experienced professional to take on the role of **Operations Analyst R&O Lam** at Hsbc.
Role Purpose
The Operations Analyst will perform support actions for R&O Team related to processes, quality and compliance, ensuring efficiency and efficacy of the department.
The Operations Analyst will work as focal point between Hsbc Global / HR Stakeholders and LAM R&O team, analyzing, cascading and following up the compliance of the team vs Standards established for R&O globally and locally.
Additionally, the Operations Analyst will deliver tangible resources such as manuals, flow charts and instructive slides to help team members of R&O accurately perform their roles within the expected quality.
Key Accountabilities and Responsibilities
- Project Management related to Innovación and Continuous Improvement for Resourcing & Onboarding department (R&O).
- Presentation of initiative results through the delivery of executive reports and slides.
- Follow up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.
- Coordinating/Executing Training sessions for R&O Managers, recruiters and analysts.
- Process mapping and workflow charts.
- Creating of work manuals and support resources for R&O staff.
- Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.
- Internal regional communication of the department.
Requirements
Experience
- Excellent knowledge of the recruitment market.
- Advanced English Level.
- Experience of using relevant software packages, i.e. Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.
- Project Management knowledge and serious understanding of the continuous improvement importance.
- Experience working in relevant environment/s, i.e. proven track record of process and operational management is desirable but not essential.
- Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
- Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.
Abilities
- Understanding and experience of a global resourcing function.
- Problem solving and GAP ́s analysis.
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.
HSBC Commitment
HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.
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