Refrigeration Systems Development Specialist

hace 3 semanas

Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
Job Summary

The Project Development Application Engineer plays a pivotal role in supporting the sale of Chiller Solutions products through JCI HVAC System Branches and export markets. Based in the STIVA production facility, this role focuses on customer engagement during technical exploration and testing visits, significantly impacting the success of the Chiller Solutions business.

Key Responsibilities
  • Engage in daily interactions with customers, MTY testing teams, and field sales teams to address product technical inquiries and systems design and operations challenges.
  • Provide systems applications advice, creative solutions to unique customer needs, and leverage competitor knowledge to create advantages.
  • Contribute to the development of tools and documentation to support field sales and automate processes for common inquiries.
  • Leverage customer interactions to gain industry insights, translating knowledge into sales tools and voicing customer feedback to product management to drive product development.
  • Gain insight into complex project pipelines and provide support/guidance to the field as necessary, engaging other AE teams as needed.
  • Assist and counsel customers and sales personnel in resolving equipment/job/code challenges.
  • Effectively communicate and follow up with sales personnel, design engineers, and product management teams to ensure customer requirements are clearly understood and responses are efficiently executed.
  • Act as a spokesperson for Johnson Controls with customer groups and seek new areas of interest for Johnson Controls offerings.
  • Be proficient in the use of in-house engineering systems and documentation to aid in responding to inquiries for product details.
  • Work with other factories to develop a global standard and expectation for factory customer visits – for both local and remote testing capabilities, and all processes that are used in support of visits.
  • Create and deliver portions of sales training programs, including on-site training classes and travel to field offices to support specific training needs.
  • Demonstrate a high level of knowledge of products (JCI and competitor's), market conditions and direction, environment (external influences of industry organizations and governmental regulations), technologies, and their effect on the business.
  • Ability to perform successfully in a multifunctional-team-work environment and work independently with minimal supervision.
  • Manage time and resources to ensure all Customer expectations are met.
  • Strive for continuous improvement to departmental processes and procedures.
  • Adhere to the Company's Code of Conduct and Business Ethics standards.
Requirements
  • A BS degree in Engineering is required.
  • A minimum of 10 years experience in refrigeration or a related field is required.
  • A solid understanding of the principles of large refrigeration systems and associated equipment is required.

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