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hace 2 meses
About Cozymeal
Cozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform features top-rated cooking classes, private chef meals, culinary tours, and chef-curated cookware, as well as free recipes with step-by-step videos and city guides.
Our Mission
We strive to provide customers with world-class culinary experiences, products, and content while supporting our culinary partners and providing a great source of income. Our goal is to create a seamless and enjoyable experience for our customers and partners.
About the Role
We are seeking a strong and experienced full-time Senior Customer Support Associate to join our growing team. This role is crucial to the operations team and offers opportunities for growth and development.
Responsibilities
- Provide timely and effective solutions to customer and host inquiries related to our products and services.
- Assist our community of hosts and partners with questions and requests pertaining to our platform, upcoming experiences, tools, and communication.
- Work closely with other departments to resolve issues and answer questions.
- Participate in other projects and duties as assigned.
Requirements
- 4+ years of experience in a customer service role.
- Professional with excellent verbal and written communication skills.
- Positive attitude and a willingness to learn and grow in the position.
- Ability to be resourceful and responsive.
- Strong interest or experience in the culinary world.
- Ability to work efficiently and distraction-free in a home office environment.
- Proficient in Google Suite and Excel.
- Experience working with a CRM.
What We Offer
- Work from anywhere in the world (we are a 100% remote team).
- Competitive pay.
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.
