Operations Manager
hace 4 semanas
About the Role
Stripe is a financial infrastructure platform for businesses, and we're looking for a skilled Operations Manager to join our team. As a key member of our Support Operations team, you'll be responsible for leading a group of Operations Associates who handle different lines of business, including Tax, Community, and Support operations.
Key Responsibilities
- Recruit, manage, coach, and develop a team of Operations Associates to ensure they're equipped to handle complex user issues and deliver an exceptional user experience.
- Drive strong operational delivery and process improvement, mitigating risks while balancing operational efficiency and user impact.
- Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks.
- Build a great culture and ensure team members are happy, effective, and growing in their careers.
- Set clear goals and direction, and provide regular feedback on team members' performance.
- Be data-driven in your analysis of performance and decision-making.
Requirements
- At least 5+ years of experience leading operations support teams.
- Experience working cross-functionally with multiple teams to deliver high-impact initiatives.
- Experience in delivering weekly and monthly business metrics and reporting.
- Excellent written and verbal communication skills.
- An ability to partner effectively with internal stakeholders.
- Background of identifying and remediating quality gaps in team performance.
- Passion for process improvement and innovation.
- Aptitude to manage technical queries from the team or ability to understand the same in order to guide the team.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What We Offer
At Stripe, we're committed to creating a workplace that's inclusive, diverse, and empowering. We offer a competitive salary, comprehensive benefits, and a generous stock option package. We're also committed to providing opportunities for growth and development, so you can advance your career and achieve your goals.
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