Digital Transformation Leader

hace 2 semanas


Monterrey, Nuevo León, México Atos SE A tiempo completo

About the Role: As a key member of our team, you will be responsible for delivering integrated services to clients while ensuring control and predictable results. This role involves managing delivery of contracted services through Atos operations teams and external contractors/vendors.

Key Responsibilities:

  • Service Delivery Management: Implement service delivery processes that meet business needs and service level agreements (SLAs), ensuring a high level of customer satisfaction.
  • Team Leadership: Lead the team and clients through changes in processes, technologies, or organizational structures.
  • Financial Management: Align service delivery strategies with client business goals and ensure clear understanding and alignment of service delivery items, their costs, and corresponding revenue.

Requirements:

  • Experience: +7 years of experience as SDM on Large Global Accounts in the areas of Infra Apps (Middleware / Database / Mainframe) with seasoned experience on Finance Management, Customer Relationship Management, Transformation & Innovation, and Service Delivery.
  • Technical Knowledge: Strong knowledge of Mainframe (z/OS, CICS, IMS, DB2, IDMS, Storage & Virtual Tape, Batch, ACM), OS2 – Tailored Account Processing Application, SCM – JAVA Application code management, Middleware – WAS, JWS, IIB, IIS, JBOSS, MQ, DMS – FileNet, RightFax, Adobe Experience Mgr., Database – Oracle, SQL, DB2, Change Data Capture (CDC), Striim, Oracle Exadata, Informatica.
  • Certifications: ITIL foundation certified, CITP or other professional body qualification.

What We Offer: A competitive salary between $140,000 - $200,000 per year, depending on location and experience.



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