Customer Success Manager

hace 2 semanas

San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world. Let's create tomorrow together. Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the ZPA platform and technical expertise to drive and increase adoption and utilization of the Zebra's products. Demonstrates product features beyond central functionality to help the customer achieve specific business results, aligned with desired outcome, sold at the first place and maximum value from the product(s). May recommend specific solutions to achieve customer's desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. The manager will be responsible with tangible value generated from other Zebra solutions and future acquired businesses. Responsibilities: Manage a list of customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs Own the customer operation process from partnering to ongoing value delivery of the desired outcome Work cross-functionally on internal projects to support and drive the continued evolution of the solution Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to overall success Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups Facilitate customer cadence calls, onsite and/or web trainings Drive quarterly steering committee agenda's, partnering with sales, Executive Management and other resources to drive continued ROI Act as the voice of the customer and partner with them through the entire customer journey Ensure customer environment is maximized to exceed value and expectations over time Identify business process recommendations to accelerate the adoption, retention, upsell and value achievement while identifying and resolving risk Deliver, document and reference customer success stories to distinguish ZPA's services Partner with client partner group to identify expansion opportunities Qualifications: Required Qualifications: Bachelor's degree required, Master's Degree or relevant experience preferred Minimum of 3-5 years' work experience Ability to learn quickly and think analytically, team player, project management skills, organizational and communication skills, ability to build strong internal and external relationships Strong problem solving skills Ability to collaborate and pull in the correct cross-functional team members Retail/CPG/supply chain and/or store operations experience is preferred Preferred Qualifications: MBA Customer Service Specialized in SaaS Experience in escalations with clients To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

  • Customer Success Manager

    hace 1 mes

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    Customer Success ManagerAt Zebra, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you'll be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Manage a portfolio of customers to ensure successful onboarding, adoption, and renewal.Develop and execute customized...

  • Customer Success Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    Customer Success ManagerAt Zebra, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you'll be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Manage a portfolio of customers to ensure successful onboarding, adoption, and renewal.Develop and execute strategic...

  • Customer Success Manager

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    At Zebra, we're seeking a Customer Success Manager to join our community of innovators. As a key member of our team, you'll play a vital role in driving customer adoption and utilization of our Zebra Platform.Key Responsibilities:Manage a list of customers on their post-sales customer journey, including kickoff, onboarding, adoption, renewals, and...

  • Customer Success Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    Customer Success ManagerAt Zebra, we're redefining the work of tomorrow for organizations, their employees, and those they serve. As a Customer Success Manager, you'll be the primary point of contact for clients, using your in-depth knowledge of their industry and business processes to drive adoption and utilization of our Zebra...

  • Customer Success Manager

    hace 2 meses

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    **About the Role**Zebra is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer adoption, retention, and growth.**Key Responsibilities:**Manage a list of customers on their post-sales customer journey, including kickoff, onboarding, adoption, renewals, and...

  • Customer Success Manager

    hace 2 meses

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    About the RoleZebra is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesManage a portfolio of customers to ensure successful onboarding, adoption, and renewal of Zebra's products.Develop and execute...

  • Customer Success Manager

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    Job Title: Customer Success ManagerAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Responsibilities:Manage a list of customers on their post-sales...

  • Customer Service Representative

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Ace Intake Success A tiempo completo

    **Job Summary**:As a Customer Service Representative at Ace Intake Success, you will be the first point of contact for our clients, providing exceptional support and services aligned with our company mission and values.**Key Responsibilities**:Handle all incoming calls, ensuring a positive and efficient experience for our clients.Accurately document...

  • Customer Success Manager

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Zebra A tiempo completo

    Remote Work: HybridOverviewAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. Our team is united by curiosity and care, developing dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued,...

  • Digital Customer Engagement Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key Responsibilities:Support sales to delivery handover...

  • Digital Customer Engagement Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager is responsible for delivering exceptional customer experiences across the entire customer lifecycle, from onboarding to renewal. This role requires a strong understanding of cloud services operations, IT service management, and SAP Basis activities.Key Responsibilities:Support sales to delivery handover...

  • Digital Customer Engagement Manager

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager is responsible for delivering end-to-end customer engagement and contractual agreement services for SAP Cloud Customers of SAP Enterprise Cloud Services. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees the customer lifecycle from contract signing to renewal support.Key...

  • Digital Customer Engagement Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager is a key position in the SAP Enterprise Cloud Services organization, responsible for delivering end-to-end customer engagement and service delivery for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees the customer lifecycle from contract signing to...

  • Client Experience Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Ace Intake Success A tiempo completo

    Job Summary:As a Client Experience Support at Ace Intake Success, you will be the first point of contact for our clients, providing exceptional support and services aligned with our company's mission and values.Key Responsibilities:• Provide timely and effective support to clients through various communication channels.• Identify and categorize different...

  • Business Development Manager

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Interra International A tiempo completo

    At Interra International, we are seeking a seasoned Business Development Manager to lead our Monterrey office and drive success through effective management of daily operations, mentoring a dedicated team, and delivering exceptional customer service.About the Role:The ideal candidate will have a proven background in people management or leadership roles,...

  • Technical Quality Manager

    hace 2 meses

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Technical Quality Manager will play a crucial role in ensuring the success of our customers' SAP implementations. This individual will be responsible for managing the selection and delivery of services from the SAP portfolio, as well as acting as a liaison between customers and SAP departments.Key ResponsibilitiesManage complex customer...

  • Support Team Manager, Procurement Lead

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Lead the Way in Procurement SupportSAP is seeking a highly skilled Support Team Manager to lead our Procurement Support team. As a key member of our Customer Support organization, you will be responsible for overseeing and managing the support operations for our Procurement Support team.Key Responsibilities:Develop and coach a team of support engineers to...

  • Digital Customer Engagement Manager

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager is responsible for delivering end-to-end customer engagement and contractual agreement services for SAP Cloud Customers of SAP Enterprise Cloud Services. This role focuses on SAP S/4HANA, private cloud edition deliverables.Key Responsibilities:Oversee the customer lifecycle from contract signing to...

  • Support Team Manager, Procurement

    hace 2 meses

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Support Team Manager (STM) is a critical position within the SAP Customer Support organization, responsible for overseeing and managing the support operations for the SAP Intelligent Spend and Business Network (ISBN) product areas. This includes the SAP Business Network, SAP Ariba, and SAP Fieldglass teams.Key ResponsibilitiesDevelop,...

  • Support Team Manager, Procurement

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Support Team Manager (STM) is a critical position within the SAP Customer Support organization, responsible for overseeing and managing the support operations for the SAP Intelligent Spend and Business Network (ISBN) product areas. This includes the SAP Business Network, SAP Ariba, and SAP Fieldglass teams.Key ResponsibilitiesDevelop,...