Support Team Manager, Procurement Lead

hace 1 mes


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

Lead the Way in Procurement Support

SAP is seeking a highly skilled Support Team Manager to lead our Procurement Support team. As a key member of our Customer Support organization, you will be responsible for overseeing and managing the support operations for our Procurement Support team.

Key Responsibilities:

  • Develop and coach a team of support engineers to provide exceptional support to customers
  • Drive proactive maintenance and sustenance across the Procurement Support team
  • Build cross-functional relationships with Customer Success, Engineering, and Product Success teams
  • Take ownership of customer issues and concerns, and drive them to resolution
  • Ensure efficient resource allocation within the Procurement Support team

Requirements:

  • 7+ years of professional experience, including 3+ years in customer support roles
  • Previous experience in a supervisory or managerial capacity
  • Familiarity with customer support tools and technologies
  • Excellent communication and interpersonal skills
  • Strong experience in managing global teams to deliver customer outcomes and experiences

About the Role:

The Procurement Support team provides global support services to customers using our market-leading vendor management solution to simplify the process of procuring, managing, and optimizing flexible workforces. Our support ensures customers can gain visibility to improve cost control and results, flexibility to increase speed and productivity, and confidence to manage compliance and security risks.

About SAP:

SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.



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