Senior Immigration Support Specialist
hace 2 semanas
Overview
">The Client Care Coordinator will be the primary point of contact for clients after their case has been established, working to ensure a smooth immigration process by providing updates, answering questions, and addressing concerns. This role requires strong communication skills, empathy, and the ability to work collaboratively across multiple teams.
About Dyadlaw, P.C.
">Dyadlaw, P.C. is a fast-growing law firm passionate about helping immigrants with their legal status and defining their American Dreams. We are seeking a highly motivated, organized, and compassionate individual to join our team.
Responsibilities
">- ">
- Serve as the primary point of contact for clients, managing relationships from case initiation to resolution.">
- Set and manage realistic client expectations by clearly explaining case timelines and next steps.">
- Collaborate with the legal and administrative teams to ensure that case milestones are achieved on time.">
- Proactively resolve client issues, ensuring a positive experience and maintaining the firm's reputation for excellent service.">
- Maintain accurate and detailed client records in the case management system.">
- Stay available in the Customer Service Incoming Call Queues, responding promptly and professionally to client inquiries.">
Requirements
">To succeed in this role, you must have bilingual proficiency in English and Spanish (written and verbal) to effectively communicate with a diverse client base. You should also have proficiency in Microsoft Office (Word, Excel, Outlook), Google Suite, and experience working with case management systems or CRM tools.
Working at Dyadlaw, P.C.
">We offer a competitive salary of $21,000 MXN per month and a dynamic work environment where you can grow and develop your skills. If you are a motivated and organized individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.
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