Application Support Specialist

hace 1 mes


Saltillo, Coahuila de Zaragoza, México Chubb Ina Holdings Inc. A tiempo completo

At Chubb Ina Holdings Inc., we are seeking a highly skilled Application Support Specialist to join our team as an Incident Manager. This role is responsible for providing exceptional support to internal stakeholders, ensuring timely resolution of incidents and queries, and driving operational excellence in business-as-usual processes.

Key Responsibilities:
  • Monitor application service level compliance, identify risks, and develop mitigation plans
  • Ensure tickets are formally closed, review lessons learned, and adhere to compliance policies
  • Drive operational excellence, provide regular reports, and participate in quarterly product releases
  • Liaise with local and international support groups for incident escalation and act as incident manager
  • Develop/enhance processes, analyze recurring incidents, and maintain the ServiceNow ticketing system
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or relevant courses
  • ITIL foundation certificate (advanced certification an advantage)
  • Excellent communication, analytical thinking, problem-solving, and negotiation skills
  • Experience with ticketing systems, monitoring systems, and Agile methodology
  • Good technical background in Java, .Net, and database management (MSSQL, MySQL, Oracle)
Estimated Salary:

$80,000 - $120,000 per annum, depending on location and experience



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