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Operational Excellence Manager
hace 2 meses
We are seeking an experienced Operational Excellence Manager to join our Global Merchant & Network Services (GMNS) team at American Express Services Europe Limited. As a key member of our team, you will be responsible for delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations.
Key Responsibilities- Manage the New Product Governance program for GMNS, ensuring that new products are thoroughly risk-assessed and mitigation strategies are developed and implemented.
- Integrate new products into our Operational Risk Program, providing guidance and oversight to key stakeholders.
- Provide timely completion of program deliverables and manage inventory, ensuring that all components of the American Express Operational Risk framework are met.
- Maintain robust reporting and produce executive updates for senior leaders, ensuring that all stakeholders are informed and aligned.
- Coordinate and drive alignment of cross-functional internal and external stakeholders, ensuring that all parties are working towards a common goal.
- 2+ years' experience in operational risk management, control management within the Banking or financial services industries.
- Strong project and/or program management experience is required.
- Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Problem solver and agile decision-maker with solid analytical skills.
- Demonstrate creative thinking, strong decision-making, flexibility, and the ability to manage and drive change.
- Strong interpersonal and collaboration skills.
- Strong communication and presentation skills.
- Case management system experience.
- Flexibility of working hours given the international nature of the role.
- Strong team player with ability to influence opinions without having direct authority. Direct people leadership experience is highly preferred.
- Understanding of the merchant business, related regulatory landscape & risk management is a plus.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, and access to global on-site wellness centers.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
