Professional Services Analyst

hace 4 semanas


Ciudad de México, Ciudad de México Medallia A tiempo completo
Overview

At Medallia, our mission is to empower businesses to deliver exceptional customer experiences. As a Professional Services Analyst, you will play a key role in helping our clients achieve this goal by deploying and managing our Experience Management solutions.

We are a global company with a team of talented professionals who are passionate about making a difference in the world. Our culture values diversity and inclusion, and we are committed to creating an environment where everyone can thrive.

The Professional Services team is responsible for deploying and managing our Experience Management solutions for leading global companies across retail, financial services, hospitality, and high tech. As a member of this team, you will work with cutting-edge technology and tackle real business problems to enhance customer experiences.

As a Professional Services Analyst, you will develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs. You will collect and document technical requirements and specifications in collaboration with senior team members and configure the Medallia platform. You will also support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities
  • Collect customer requirements and create technical specifications
  • Configure the Medallia platform to meet customer requirements
  • Support QA, client UAT, and launch processes
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
  • Partner with client teams to resolve technical issues/inquiries
Qualifications

Minimum Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
  • Advanced English speaking skills

Preferred Qualifications

  • Interest in the Customer Experience (CX) industry
  • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
  • Ability to work independently on low to medium complexity assignments
  • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
  • Ability to understand, synthesize, and translate between business problems and technical concepts
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
  • Thrive in a high-growth, fast-paced environment
  • Computer skills, including the ability to articulate complex issues effectively
  • Teamwork and desire to contribute towards team development

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.



  • Ciudad de México, Ciudad de México Medallia A tiempo completo

    OverviewMedallia is a pioneer in Experience Management, leading the market with its SaaS platform, Medallia Experience Cloud. This platform enables companies to understand and manage customer, employee, and candidate experiences.We value diversity and recognize its importance in creating a culture that welcomes every individual. Our global workforce is our...


  • Ciudad de México, Ciudad de México Medallia A tiempo completo

    OverviewMedallia is a pioneer in Experience Management, offering a cutting-edge SaaS platform that helps organizations understand and manage customer experiences. Our team is committed to creating a culture that values every person and every experience, recognizing that individual life experiences shape the way we interact with the world.We believe that...


  • Ciudad de México, Ciudad de México Trax A tiempo completo

    About the RoleAs a Data Specialist, you will be a key member of the Professional Services team at Trax, supporting our customers with their data needs. Your primary responsibilities will include setting up Trax solutions, finalizing reporting requirements, and delivering professional services to client satisfaction and acceptance.Key...


  • Ciudad de México, Ciudad de México Continuum A tiempo completo

    Unlock Your Potential in Financial ServicesWe're on the lookout for talented individuals who are eager to learn and grow with us. Whether you're a student or a recent graduate, we offer a unique opportunity to gain hands-on experience in the financial services industry.What We're Looking ForA curious and ambitious individual who is passionate about financial...


  • Ciudad de México, Ciudad de México ADP, Inc. A tiempo completo

    About ADP">ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. With over 62,000 associates worldwide, we serve over 1 million clients in 140 countries.">A Little About the Role">We are seeking a Senior Director, Professional Services to join our...

  • Data Specialist

    hace 1 mes


    Ciudad de México, Ciudad de México Trax A tiempo completo

    About The PositionAs a Data Specialist in Professional Services, you will play a crucial role in supporting the Professional Services team with data needs. Your primary responsibility will be to lead the successful setup of Trax solutions, finalize reporting requirements, and deliver professional services developments to client satisfaction and...


  • Ciudad de México, Ciudad de México IDG A tiempo completo

    About the RoleIDC is seeking a highly skilled Sr. Data & Analytics Analyst IT Services to join our team in Mexico City. As a key member of our Data and Analytics Group, you will be responsible for tracking, analyzing, and reporting on the IT services market in Mexico.Key ResponsibilitiesConduct primary and secondary research using various approaches to...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Senior Cloud Architect Professional ServicesAt Amazon Web Services (AWS), we're hiring highly technical cloud computing experts to collaborate with our customers and partners on key engagements. Our consultants will develop, deliver and implement AI, IoT, and data analytics projects that help our customers leverage their data to develop business insights....


  • Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    The Securities & Derivatives Intmd Analyst plays a critical role in facilitating the clearance, settlement, and investigation of client securities and derivatives transactions. This intermediate-level position is responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations -...

  • Senior Business Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Business AnalystAbout the Role:We are seeking a Senior Business Analyst to join our team at NTT DATA Services. As a Senior Business Analyst, you will be responsible for leading and conducting business analysis to assess client business problems and opportunities.Key Responsibilities:Lead and conduct business analysis to assess client...


  • Ciudad de México, Ciudad de México Kempton Asset Managment A tiempo completo

    Established in the U.K. in 2013, Kempton Asset Management is a leading global financial broker. Our legacy of doing things right has enabled us to grow from strength to strength, establishing ourselves as one of the top advisory firms in Europe and Latin America.About the RoleAs a Financial Services Professional, you will work in a dynamic environment to...

  • Data Specialist

    hace 1 mes


    Ciudad de México, Ciudad de México Trax A tiempo completo

    About The PositionData Specialist Role OverviewTrax retail platform enables customers to understand in-store activity in real-time, allowing them to focus on delivering exceptional shopper experiences. As a pioneer in computer vision, Trax continues to innovate and excel through advanced technologies and autonomous data collection methods.The RoleThe Data...

  • Data Specialist

    hace 6 días


    Ciudad de México, Ciudad de México Trax A tiempo completo

    About The RoleThe Data Specialist will play a key part in supporting the Professional Services team with data needs. Key responsibilities include leading the setup of Trax solutions, finalizing reporting requirements, and delivering professional services developments to client satisfaction and acceptance.Key Responsibilities:Translate reporting requirements...


  • Ciudad de México, Ciudad de México Virtualent A tiempo completo

    We are seeking a highly skilled Data Analyst to join our team at Virtualent. As a key member of our IT Staffing company, you will be responsible for turning data into valuable insights that drive business decisions.About Us:Our company prides itself on its dynamic and collaborative work environment, providing opportunities for professional growth and...

  • Senior Market Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México IDG A tiempo completo

    About the Role:IDC, a leading global technology market research firm, is seeking a highly skilled Senior Market Analyst to join our Latam Services research team.Responsibilities:Conduct in-depth market research and analysis on the IT services industry in Mexico.Schedule interviews and build relationships with IT vendors and partners in Mexico to gather...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Transaction Services Analyst plays a crucial role in supporting traders and maintaining position records. This entry-level position requires strong analytical and administrative skills to provide support with processes surrounding securities.Key Responsibilities:Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox,...


  • Ciudad de México, Ciudad de México OpenText A tiempo completo

    Senior Project Manager for Professional Services at OpenTextOpenText is a global leader in information management, where innovation and creativity are key components of our corporate culture. As a Senior Project Manager for Professional Services, you will partner with highly regarded companies worldwide, tackling complex issues and contributing to projects...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Sagan is a leading platform connecting top executives, founders, and CEOs with international talent.Job Title: Senior Land Services GIS AnalystSalary Range: Up to 2200 USD per month (negotiable based on experience)About the Role:We are seeking an experienced GIS Analyst to support our land services projects. The ideal candidate will have advanced knowledge...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Job SummaryAmazon is seeking a highly skilled Cloud Architect to join our Professional Services team. As a key member of our team, you will be responsible for designing, building, and optimizing applications, software, and services at scale on the AWS platform. Key ResponsibilitiesCollaborate with customers and partners to develop and deliver AI, IoT, and...

  • Tax Professional

    hace 4 semanas


    Ciudad de México, Ciudad de México General Motors A tiempo completo

    Job Title: Tax AnalystJob Summary:We are seeking a highly skilled Tax Analyst to join our team at General Motors. As a Tax Analyst, you will be responsible for providing tax planning and compliance services to our corporate clients.Key Responsibilities:Provide tax planning and compliance services to corporate clientsPrepare and review tax returns and other...