Professional Services Analyst

hace 4 días

Ciudad de México, Ciudad de México Medallia A tiempo completo
Overview

At Medallia, our mission is to empower businesses to deliver exceptional customer experiences. As a Professional Services Analyst, you will play a key role in helping our clients achieve this goal by deploying and managing our Experience Management solutions.

We are a global company with a team of talented professionals who are passionate about making a difference in the world. Our culture values diversity and inclusion, and we are committed to creating an environment where everyone can thrive.

The Professional Services team is responsible for deploying and managing our Experience Management solutions for leading global companies across retail, financial services, hospitality, and high tech. As a member of this team, you will work with cutting-edge technology and tackle real business problems to enhance customer experiences.

As a Professional Services Analyst, you will develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs. You will collect and document technical requirements and specifications in collaboration with senior team members and configure the Medallia platform. You will also support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities
  • Collect customer requirements and create technical specifications
  • Configure the Medallia platform to meet customer requirements
  • Support QA, client UAT, and launch processes
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
  • Partner with client teams to resolve technical issues/inquiries
Qualifications

Minimum Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
  • Advanced English speaking skills

Preferred Qualifications

  • Interest in the Customer Experience (CX) industry
  • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
  • Ability to work independently on low to medium complexity assignments
  • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
  • Ability to understand, synthesize, and translate between business problems and technical concepts
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
  • Thrive in a high-growth, fast-paced environment
  • Computer skills, including the ability to articulate complex issues effectively
  • Teamwork and desire to contribute towards team development

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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