Professional Services Analyst

hace 1 mes


Ciudad de México, Ciudad de México Medallia A tiempo completo
Overview

Medallia is a pioneer in Experience Management, leading the market with its SaaS platform, Medallia Experience Cloud. This platform enables companies to understand and manage customer, employee, and candidate experiences.

We value diversity and recognize its importance in creating a culture that welcomes every individual. Our global workforce is our greatest strength, and we strive to create a workplace where everyone feels valued and empowered.

We believe that every experience matters, and we're committed to helping our clients improve in the eyes of their customers. As a member of our Professional Services team, you'll work with senior decision makers to deploy and manage the Medallia feedback platform for leading global companies.

The Role

As a Professional Services Analyst, you'll support the technical design and delivery of Experience Management solutions for customers. You'll develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs.

Responsibilities
  • Collect customer requirements and create technical specifications
  • Configure the Medallia platform to meet customer requirements
  • Support QA, client UAT, and launch processes
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
  • Partner with client teams to resolve technical issues/inquiries
Qualifications

Minimum Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
  • Advanced English speaking skills

Preferred Qualifications

  • Interest in the Customer Experience (CX) industry
  • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
  • Ability to work independently on low to medium complexity assignments
  • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
  • Ability to understand, synthesize, and translate between business problems and technical concepts
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
  • Thrive in a high-growth, fast-paced environment
  • Computer skills, including the ability to articulate complex issues effectively
  • Teamwork and desire to contribute towards team development

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.



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