Fraud Data Analyst C11
hace 4 semanas
Citigroup Inc. is seeking a highly skilled Fraud Risk Management Professional to join our team. As a key member of our Risk Management department, you will play a critical role in identifying and mitigating potential fraud risks across our business operations.
Key Responsibilities:- Manage the Fraud Investigation team and ensure they are equipped with the necessary tools and resources to effectively investigate and resolve fraud cases.
- Develop and implement effective complaint case management systems to track and monitor complaints in a timely manner.
- Minimize defects and operational losses by tracking key performance metrics and identifying areas for improvement.
- Drive initiatives to enhance client experience and improve operating efficiency through process improvements and re-engineering.
- Perform sampling on suspicious transactions/accounts to ensure the delivery of quality judgment/decisions and service.
- 2-5 years of experience in Fraud, Customer Services, or Banking Operations.
- Bachelor's/University degree or equivalent experience.
- Advanced knowledge of SQL and Excel, with experience in designing reports and KPIs.
- Intermediate to advanced level of English proficiency.
Risk Management
Job Family Group:Fraud Risk
Time Type:Full time
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