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Senior Applications Support Manager

hace 2 meses

Xico, México Citi A tiempo completo

Job Summary

Citi is seeking a highly experienced and skilled Senior Applications Support Manager to join our team. As a key member of our Applications Support team, you will be responsible for managing one or more applications support teams, providing guidance on feedback reviews, and performing controlled resolution of incidents and problems.

Key Responsibilities

  • Manage one or more applications support teams, providing a holistic view of the production environment for both technology and business management.
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure.
  • Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when appropriate.
  • Contribute to the formulation of strategies for applications support and other functional areas.
  • Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with operations and technology partners.
  • Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations, and other personnel actions.

Requirements

  • 6-10 years of experience in an applications support role.
  • Experience with people management.
  • Highly assertive communications skills, commanding personality.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Education

Bachelor's/University degree, Master's degree preferred.

Job Family

Technology

Job Family Group

Applications Support

Time Type

Full time