Senior Applications Support Specialist

hace 3 semanas

Xico, México Citi A tiempo completo

The Applications Support Specialist is a key role within Citi's technology team. This position requires a strong understanding of applications support procedures and concepts, as well as basic knowledge of other technical areas. The successful candidate will be able to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.

**Key Responsibilities:**

Utilize good understanding of apps support procedures and concepts to field issues and queries from stakeholders
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in disaster recovery testing
Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions
Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams
Exchange ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Perform other duties and functions as assigned in a concise and logical manner

**Requirements:**

2-5 years experience in applications support
Basic knowledge or interest about apps support procedures, concepts, and other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic business knowledge/understanding of financial markets and products
Knowledge/experience of problem management tools
Understanding of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication, and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholders

**Education:**

Bachelor's/University degree or equivalent experience
Intermediate-advanced English proficiency
Experience in application development (desirable)
Knowledge in C, C++, Java
Knowledge in Linux, Wintel (server level), SQL databases
Knowledge of containers (desirable)
Bachelor's degree in Technology
**Job Family Group:** Technology
**Job Family:** Applications Support
**Time Type:** Full-time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

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