Clinical Support Professional
hace 4 semanas
About Clinical Support Specialist I Role
This position is responsible for providing clinical communication and support to external and internal customers. The role involves interacting with private-practicing orthodontists and treatment coordinators to resolve case-specific issues, ClinCheck quality, and troubleshooting.
Key Responsibilities
- Provide clinical customer support to orthodontists and general dentists in areas such as case evaluation, prescriptions, ClinCheck support, and clinical troubleshooting.
- Investigate and analyze Clinical-related customer inquiries and complaints.
- Ensure timely Clinical support to customer needs, whether remote or face-to-face.
- Support Clinical education activities, including live and online events, coordinating with clinical speakers, and presenting clinical content.
- Participate in special projects and training when requested, and contribute to department and company goals.
Requirements
- 1 year of experience in customer relations in dental-related areas is desirable.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Ability to work in a full-time position, Monday to Friday, in regular working hours.
- Willingness to travel.
- Self-learning ability.
Education Requirements
- Bachelor's degree in Dentistry. Specialization in orthodontics is desirable.
- Advanced English.
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