Technical Support Specialist Bilingual LATAM

hace 2 días


Xico, México Hrprofile A tiempo completo

HrProfile is a consulting firm specialized in recruitment and selection of professionals for the LATAM region.

We are seeking an experienced Technical Support Specialist Bilingual (Technical b2b) for Call Center to provide remote support for our customers' lighting and cooling equipment.

**Objective**: To reduce energy costs and optimize equipment performance.

**Main Responsibilities**:

  • Process inbound and outbound call center phone calls.
  • Create and process ticket requests documenting work performed.
  • Utilize remote troubleshooting skills to respond to and proactively address issues from customer building automation systems and facilities.
  • Provide telephone support for customers using multiple energy management system (EMS) interfaces.

**Required Skills and Qualifications:**

  • Training: Preferably recent graduates or students of business administration.
  • Work experience: Flexibility to work rotating shifts.
  • Knowledge: Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
  • Capability: Communicate technical information in an accessible manner to non-technical personnel.
  • Language proficiency: Advanced English language skills.

**Benefits package:

  • Flexible working hours.
  • Half day off for your birthday.
  • 100% remote work.
  • Superior vacation days (40 hrs).

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Please note that we require advanced English language skills for this role.

Application Question(s): What is your level of English? What is your expected salary?



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