People Operations Specialist

hace 3 semanas

Xico, México Webflow A tiempo completo
About the Role

Webflow is seeking an experienced People Operations Specialist to drive operational efficiency and contribute to the first-rate experience of our global workforce.

This role will be integral to the day-to-day operations of processing employee lifecycle requests and transitions in Workday, contributing to the successful completion of People projects and initiatives, providing tier 1 People Ticketing support and supporting compliance audits across the People team.

Key Responsibilities:

  • Process employee lifecycle transactions, including Onboarding, verifications of employment, contingent worker processing, system updates, and business process transactions in Workday.
  • Own the initial intake process for People Ticketing, including reviewing, assigning, and resolving help tickets. Provide Tier 1 Support and ensure inquiries are handled promptly, escalating more complex tickets as needed.
  • Adhere to the AuditExcellence program by conducting scheduled compliance, departmental, and operational audits, ensuring data integrity across People systems.
  • Lead small to medium-sized People Operations projects from initiation to completion, including team collaboration, project timelines, communication, change management, and ensuring deadlines are met.
  • Support Webflow's global expansion by assisting in the People Ops processes involved in establishing new entities. Support international team member processes with global vendors and maintain accurate knowledge base and country-specific policy-related documentation for international processes.
  • Support the People Operations Manager in reviewing business processes and recommending and supporting improvements. Ensure updates to processes are fully documented and communicated to applicable stakeholders.
  • Contribute to various People team initiatives, working cross-functionally to deliver solutions that enhance the employee experience.

Requirements:

  • A minimum of 2 years of experience in People Operations or a related field.
  • Bachelor's degree in Human Resources, Business Administration, or a related field, is preferred.
  • Foundational understanding of HR policies, compliance requirements, and People Operations best practices, making thoughtful decisions with this knowledge.
  • Proficiency in Workday HRIS, with at least one year of experience processing Workday transactions.
  • Intermediate skills in Google Suite (Docs, Sheets, and Slides) and Excel. Atlassian products (Confluence and Jira), a plus.
  • Excellent documentation and organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
  • Strong communication skills, both written and verbal, with a heavy emphasis on attention to detail.
  • Ability to work independently while also collaborating effectively with cross-functional teams.

What You'll Thrive On:

  • Embracing new technologies and processes quickly with a passion for continuous improvement.
  • Taking pride in identifying gaps and noticing the small things.
  • Finding solutions where others see challenges.
  • Being process improvement minded with the goal of wanting to reduce operational friction.
  • Turning ideas into action swiftly, never missing a detail.
  • Building positive, collaborative relationships with stakeholders.

Our Core Behaviors:

**Obsess over customer experience.** We deeply understand what we're building and who we're building for and serving. We define the leading edge of what's possible.

Embody Webflow's values.

We're a remote-first company, and we're looking for someone who can thrive in a flexible work environment.

**Join our community of innovators, collaborators, and problem solvers.

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