Customer Quality Assurance Specialist
hace 1 mes
The Customer Quality Engineer is a key position responsible for ensuring the highest level of quality in our products and services for our North American customers. As a Customer Quality Engineer, you will be the primary point of contact for our customers, working closely with our production plants, sales organization, and engineering teams to identify and resolve quality issues.
Key Responsibilities- Act as the key interface between customer and CT organization (Production Plants, Sales Organization, Engineering Organization)
- Communicate regularly with all levels of the customer quality organization to keep the customer view of CT quality performance up-to-date
- Collect all information about CT quality situation in the North America market using face-to-face meetings with the customer and using all specific customer portals
- Collect all information about future customer quality expectations using face-to-face meetings with the customer and attending quality related customer information meetings
- Understand and follow all customer specific quality systems and procedures
- Coordinate and control closure of all customer related corrective and preventative quality subjects (e.g. product development issues, 0-ppm subjects, warranty subjects) in close cooperation with CT production plant quality, supplier quality and engineering organizations
- Support CT organizations to understand the details and importance of customer quality subjects
- Prepare transparent status information for all CT quality issues with all involved CT internal functions
- Lead presentation of CT quality issues to the customer and discussions with the customer (one voice to the customer)
- 8D ́s feedback through customer portals.
- Coordinate necessary sorting activities on-site (Customer plants) in cooperation with the production plant quality organizations
- Attend all customer initiated regular and sporadic quality meetings and represent CT organization and position
- Attend all customer audits in the production plants and the engineering locations
- Report the customer specific CT quality status regularly to CT Plant Quality Lead and Manager in a transparent and complete manner (standardized templates/ Customer BSC)
- Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies
- Understand and comply with all ISO TS and the transition to IATF policies and procedures
We are looking for a highly motivated and experienced Customer Quality Engineer to join our team. The ideal candidate will have a Bachelor's degree in Engineering and 3-4 years of experience in a similar role. Strong communication and coordination skills, as well as a strong problem-solving and analytical mindset, are essential for this position. Knowledge of quality and/or internal audit processes, including knowledge of process/production control methods (i.e. APQP, PPAP, incoming inspection, etc.) is also required. Working knowledge of ISO TS standards and IATF is a plus. The ability to present, influence and engage personnel and management at multiple levels within internal and external organizations is also necessary. English and Spanish language competency – both written and oral – is required. Ability/willingness to travel both domestically and internationally is also a must.
Why Choose ZF in El Salto, Jalisco- Benefits above the law
- Major Medical Expenses Insurance
- Global growth opportunities
- Competitive Wages
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