Cloud Solutions Engineer

hace 2 semanas


Ciudad de México, Ciudad de México Google A tiempo completo

We are seeking a skilled Cloud Solutions Engineer to join our team at Google. As a Cloud Solutions Engineer, you will be responsible for troubleshooting technical issues for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will focus on customers' needs and help drive the success of Google Cloud by understanding and advocating for our customers' issues.

Responsibilities:

  • Identify issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
  • Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
  • Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements:

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 6 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
  • 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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