Senior Program Management Executive

hace 2 semanas


Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Program Management Executive to lead our Customer Success Management organization in Mexico.

Key Responsibilities:
  • Lead the Customer Success Management team in Mexico, providing local leadership and representation of the North American Customer Organization.
  • Develop and maintain strong customer relationships, including full program responsibility for existing and new customers in North America.
  • Effectively manage portfolios to drive growth, profitability, and cash flow, with profit and loss responsibility and net working capital management.
  • Foster people and organization development, implementing a target operating model and developing key roles, competencies, and interfaces with business support functions and operations organization.
  • Cultivate strong local Customer Success Management leaders/team through coaching and mentoring, in close collaboration with the North American Management Team.
  • Collaborate with colleagues in other regions to support the Mexican business.
Requirements:
  • +5 years of experience in a similar position.
  • Proven track record of managing a P&L in a similar industry.
  • Sales and marketing experience in industrial services/customer experience environments.
  • Strong program management competencies in technology services environments.
  • Negotiation skills, particularly in pricing and contracts.
  • Excellent leadership and communication skills.
  • Business process mindset, with understanding of information systems (SAP) and business intelligence tools (Qlik).
  • Languages: Spanish (native) & English (business fluent).
About the Opportunity

This is an exceptional opportunity to join our team as a Senior Program Management Executive and make a meaningful impact on our business. If you have the skills and experience we're looking for, we encourage you to apply.



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