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Clinical Performance Director

hace 2 meses

Mexicali, Baja California, México Envista A tiempo completo

Job Summary

We are seeking a highly skilled Clinical Performance Director to lead our Design Team Operations. As a key member of our team, you will be responsible for supporting the growth of our Spark and Digital Orthodontic business unit.

Key Responsibilities

  • Oversee the day-to-day operations of team members and their performance, ensuring alignment with key performance indicators (KPIs).
  • Identify development needs and collaboratively execute individual development plans to drive team success.
  • Lead the team to achieve department objectives and provide a world-class experience for new Spark users.
  • Assist with requests and issues from company products and services.
  • Provide innovative ideas for software, feature, and product improvement.
  • Participate in the innovation and continuous improvement process, suggesting and testing new ideas.
  • Handle clinical communication and situations with internal and external stakeholders.
  • Assist with clinical training for designers, clinical peers, customers, and other stakeholders.
  • Provide input for innovation and R&D to improve software, features, and products.
  • Collaborate with supervisors to maintain and verify customer satisfaction, complaints, and feedback.
  • Oversee the performance of internal customers (designers) and track key metrics, including lead time, CR rate, on-hold cases, and quality.
  • Participate in meetings to ensure proper communication and understanding with operations and manufacturing teams.
  • Provide feedback to designers and assist with tasks to support team success.

Requirements

  • Degree in Dentistry, Dental Surgery, or Dental Medicine or equivalent.
  • 2+ years of experience as an orthodontist or 2+ years as a dentist with equivalent experience in virtual treatments.
  • Bilingual English/Spanish or any other language, with strong effective oral and written communication skills.

Preferred Qualifications

  • Certified Orthodontist.
  • Experience practicing orthodontic treatment or as a clinical consultant in digital aligners or equivalent orthodontic studies or experience.
  • Excellent clinical knowledge in regards to teeth anatomy and movement.
  • Excellent Microsoft Office skills, especially in Outlook.
  • Lean Six Sigma certification.

Operating Company

Spark