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Operations Associate, Onboarding Requirements Investigator

hace 2 meses

Xico, México Stripe A tiempo completo

**About Stripe**

Stripe is a leading financial infrastructure platform for businesses of all sizes. Our mission is to increase the GDP of the internet, and we're working towards this goal by providing a seamless payment experience for our users.

**The Team**

Our team is responsible for designing, implementing, and growing Stripe's operations for the next decade. We're a dynamic and curious group of individuals who are passionate about solving global user issues, building operations, and driving process improvements.

**The Role**

We're looking for an Operations Associate, Onboarding Requirements Investigator to join our team. As an Onboarding Requirements Investigator, you will be responsible for reviewing existing user accounts going through onboarding changes, troubleshooting and identifying paths to solve certain onboarding requirements, and analyzing operational processes to instigate changes to scale and improve user onboarding remediation experience.

**Responsibilities**

• Review existing user accounts going through onboarding changes

• Troubleshoot and identify paths to solve certain onboarding requirements

• Analyze operational processes and instigate changes to scale and improve user onboarding remediation experience

• Work closely with other Stripe teams to improve our product offerings and messaging around evolving onboarding requirements

• Gain unique insights into how thousands of businesses implement the onboarding changes

• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization

• Be a part of building a brand new team and operational culture for Stripe

**Requirements**

• New grad to 5 years of experience

• User first mindset and energized by the challenge of solving difficult problems

• Excellent communication skills, both written and verbally

• Analytical thinking and problem-solving skills

• Prior experience in customer service or internal/external user-facing operations

• Ability to prioritize and work in a quick-moving environment

• Humble and proven track record for working well across teams and with external partners

**Preferred Qualifications**

• Prior experience investigating user pain points, reviewing user alert details, understanding mitigation factors, and making determinations/escalations

• Prior experience or knowledge in user support

• Prior experience in troubleshooting

• Prior experience working on projects or process improvement initiatives