Operations Support Associate

hace 3 meses


Xico, México Citi A tiempo completo

The Operations Support Associate role at Citi is an entry-level position that provides day-to-day operations support in alignment with Citi's operations support infrastructure and processes. The primary objective of this role is to serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

**Key Responsibilities**:

• Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities

**Requirements**:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in a fast-paced and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

**Education**:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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