Operations Support Associate
hace 3 meses
The Operations Support Associate role at Citi is an entry-level position that provides day-to-day operations support in alignment with Citi's operations support infrastructure and processes. The primary objective of this role is to serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
**Key Responsibilities**:
• Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
**Requirements**:
• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in a fast-paced and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills
**Education**:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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