Senior Manager, Franchise Management
hace 2 semanas
Job Summary
We are seeking a highly skilled and experienced Senior Manager, Franchise Management to join our team at Mastercard. As a key member of our Franchise Management team, you will be responsible for managing the licensing and onboarding activities for our customers.
Key Responsibilities
- Manage the licensing and onboarding activities for Customers.
- Establish relationship with customers and prospects to coordinate the proper onboarding according to Mastercard Standards and regulatory demands.
- Perform analysis, identify business and process improvement opportunities.
- Coordinate with key areas such as Legal, Risk, AML and Regulatory the execution of the end-to-end onboarding process.
- Facilitate and assist Mastercard Franchise teams to define appropriate standards to solutions.
- Coordinate key activities with Mastercard Global teams.
- Provide thought leadership on Customer and Network Enablement Partner models, customer ecosystem evolution, and solution-oriented thinking.
- Engage with customers to advise best practices.
- Establish alignment with regulatory teams to identify governing requirements.
- Provide reporting and status to Senior Management team.
- Respond to complex internal and external customer requests.
Requirements
- Experience as an effective manager.
- Experience within Financial Industry, ideally with Fintech ecosystem.
- Excellent interpersonal communication skills, both written and verbal.
- Analytical skills, ability to work with data and documentation.
- Solid project management and process improvement skills.
- Highly organized with strong attention to detail.
- Ability to understand and execute on key operational aspects and attentive to details.
- Ability to manage ambiguity.
- Bi-lingual Spanish and English, both written and spoken. Portuguese a plus.
- Team-player with hands-on attitude, strong collaboration skills.
- Results-oriented.
Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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