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Product Support Supervisor/Tl

hace 2 meses

Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

**About Us**

Insulet Corporation is a leading medical technology company dedicated to improving the lives of people with diabetes and other chronic conditions. Our mission is to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our innovative products.

**Our Values**

We are guided by a set of core values that drive our success:

  • **Customer Focus**: We are committed to exceeding customer expectations and delivering exceptional service.
  • **Innovation**: We are passionate about developing innovative solutions that make a meaningful difference in people's lives.
  • **Collaboration**: We work together as a team to achieve our goals and drive success.
  • **Integrity**: We operate with integrity, transparency, and accountability in all that we do.

**The Role**

We are seeking a highly motivated and performance-driven individual to join our expanding team as a Product Support Supervisor/Tl. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction with our products.

**Responsibilities**

  • Provide timely and effective support to customers via phone, email, and other channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.

**Requirements**

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of medical devices and customer support principles.