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Director, Operations Transformation

hace 2 meses

Xico, México Warner Bros. Discovery A tiempo completo

About the Role

The Director, Operations Transformation will play a key role in supporting the delivery of a complex operating model program at Warner Bros. Discovery. This program involves migrating several global capabilities to new global and regional capability centers.

Key Responsibilities

  • Lead local resource demand planning activity across Technology and Operations functions, ensuring alignment with other Warner Bros. Discovery groups in Mexico City.
  • Act as the Technology and Operations Point of Contact for all Mexico City location activities, serving as a bridge between global teams and Talent Acquisition.
  • Monitor interconnected work stemming from global people impacts and ensure plans are aligned and adapted for Mexico City transitions.
  • Act as de-facto Technology and Operations site lead until local leadership is in place, ensuring workplace needs are met and championing employee engagement, team culture, and welfare programs for the Mexico City Capability Center.
  • Run a comprehensive onboarding process for Technology and Operations new hires, working closely with other site leadership.
  • Participate in engagement programs between Technology and Operations Global Teams and the Global and Regional Capability Centers.
  • Work closely with the People and Culture and Change Management teams for communications and training support for transitional readiness.
  • Partner with Global Business Services Service Transition to ensure knowledge transfer/operational readiness assessments and checklists are implemented and embedded, acting as lead Point of Contact for Mexico City.
  • Support the development of cross-functional processes, analyzing organizational processes and workflows between Mexico City and other Technology and Operations global teams, and identifying gaps with a continuous improvement lens.

Requirements

  • Bachelor's level Degree or equivalent combination of operations management experience in global organizations.
  • 15+ years' experience in building enterprise-scale operations centers in the technology environment.
  • 15+ years' experience and knowledge of project and change management principles, methodologies, and tools.
  • Experience of working inside major people and process transformation programs.
  • A solid understanding of how people go through change and the change process.
  • Experience working in IT and/or Broadcast environments with project managers and technical staff preferred.
  • Exceptional communication skills, both written and verbal.
  • Excellent organizational skills.
  • Strong creative and presentation skills.