Cloud Services Major Incident Manager

hace 1 mes


Monterrey, Nuevo León, México Sap Se A tiempo completo
Major Incident Manager, Enterprise Cloud Services

As a Major Incident Manager for SAP's Enterprise Cloud Services, you will be responsible for leading the response to major incidents affecting our customers' HANA Enterprise Cloud landscapes. Your goal will be to restore service as quickly as possible, working closely with cross-functional teams and stakeholders.

Key Responsibilities

  • Lead the incident response team to resolve major incidents
  • Collaborate with technical teams to identify root causes and implement corrective actions
  • Communicate effectively with stakeholders, including customers, management, and internal teams
  • Document incident details and lessons learned

Requirements

  • Graduate or Master's degree in Computer Science, Engineering, or related field
  • 10+ years of experience in IT, with at least 5 years in a leadership or technical role
  • Experience with performance tuning, technical reviews, and audits
  • Knowledge of high availability and disaster recovery strategies
  • Excellent communication and leadership skills

About SAP

SAP is a global leader in enterprise software, helping organizations run better and achieve their goals. We are committed to creating a workplace that is inclusive, diverse, and empowering for all employees.



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