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Associate System Engineer
hace 2 meses
We are seeking a highly skilled Associate System Engineer to join our operational support team. As a key member of our team, you will be responsible for mitigating the customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
In this role, you will analyze customer problems of low complexity, assess the scope of impact, and execute workarounds to minimize downtime. You will also implement problem resolution as identified in documented solutions, engage others as appropriate, and escalate as required.
Additionally, you will provide advice or training to users about the application systems' functionality, correct operation or constraints, and correct user faults. You will proactively monitor production and non-production environments and/or applications, conduct root cause analysis, and correlate other system and/or application problems of low complexity.
As a successful candidate, you will have a Bachelor's degree or equivalent, 1 year of experience supporting IT infrastructure, Application & Cloud Services, and 1 year of mandatory NOC experience in a similar environment. You will also have excellent understanding of ITIL process with appropriate fundamental accreditation, excellent communication skills, verbal and written, and strong collaboration skills.
About YouWe are looking for a team player who is passionate about delivering exceptional customer service and has a strong technical background. You will be part of a globally recognized and award-winning team that values equality, diversity, and inclusion, flexibility, work-life balance, and more.
We offer a comprehensive benefit plan, flexible and supportive benefits for work-life balance, company-wide Mental Health Day Off, LinkedIn Learning access, internal Talent Marketplace with opportunities to work on projects cross-company, and more.
As a member of our team, you will have the opportunity to work on a wide range of projects, collaborate with talented professionals, and contribute to the success of our organization. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
