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Principal Systems Analyst

hace 2 meses


Zapopan, Jalisco, México Oracle A tiempo completo
About the Role

We are seeking a highly skilled and experienced Principal Systems Analyst to join our team at Oracle. As a key member of our technical support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities
  • Provide strategic technical support to assure the highest level of customer satisfaction
  • Communicate with corporate customers via various channels to find solutions for technical problems identified in Oracle Database products
  • Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution on technical issues
  • Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, or accelerated deployments
  • Educate and walk customers through the problem-solving process, adopting Oracle diagnostic methodology and procedures
  • Collaborate with cross-functional teams and product groups to resolve technical issues and improve product expertise
  • Stay up-to-date with new product releases and functionalities, as well as related technologies, to maintain product expertise
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • More than 8 years of experience as an Oracle Database Administrator or Exadata Administrator
  • Relevant certifications in Oracle Database, Exadata, and Oracle Cloud Infrastructure are a plus
  • Excellent written and spoken English communication skills
About Oracle

Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing technology landscape. Our team is passionate about delivering exceptional customer experiences and driving innovation in the industry.