Scientific Instrumentation Specialist

hace 2 meses


Xico, México Thermo Fisher Scientific A tiempo completo
Job Overview

We are seeking a highly skilled Scientific Instrumentation Specialist to join our team at Thermo Fisher Scientific. This role involves the installation, maintenance, and repair of scientific instruments.

Estimated Salary:$80,000 - $110,000 per year.

About the Role

In this key position, you will be responsible for providing excellent customer support, troubleshooting issues, and ensuring that all equipment is functioning correctly.

You will work closely with our service operations team and other internal partners to resolve customer complaints and improve overall customer satisfaction.

This role requires strong problem-solving skills, effective communication, and the ability to work independently with minimal oversight.

Responsibilities
  • Install, upgrade, update, repair, and perform preventative maintenance on scientific instruments
  • Follow reporting responsibilities, including RSD, Escalation, FPR, and FSR submission
  • Interact with customers to offer and close sales of service contracts and other service products
  • Provide customer support to resolve issues
  • Work with the service operations team and other internal partners to solve customer problems
  • Participate in Expert Networks
Requirements

To succeed in this role, you will need a Bachelor's degree in biology, chemistry, engineering, or a related field. You should also have strong knowledge of LIFE products and their benefits over competitors.

Apart from technical expertise, we value employees who can demonstrate leadership behaviors, such as using effective questioning to identify customer needs, exercising judgment, and acting as informal mentors.

What We Offer

As a Scientific Instrumentation Specialist at Thermo Fisher Scientific, you will enjoy a comprehensive compensation package, including a competitive salary range ($80,000 - $110,000), opportunities for professional growth, and a collaborative work environment.



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